Administration & Support Officer (Claims & Collections) in GCC Bucharest

What You Do

• Creating and updating C&C files and assigning them to the C&C user
• Closing of C&C files when requested
• Communicating (written)/via phone calls towards PH - Broker/Debtor
• Chasing documents and information missing per mail & transferring the gathered information to the relevant stakeholders
• Executing payment management tasks including the recording of received payments, informing collections, allocating recoveries to claim files, informing relevant stakeholders about payment, answering PH questions, etc
• Creates reports
• Calculate Share of recoveries that is due to Allianz - after claim indemnification
• Executing Collections fees management tasks including invoicing collection costs to SU's, Calculating success fee for PH and recharging and invoicing legal fees to PH
• Check open items on transitory accounts and help PM with the relevant information/actions,for clearing.
• Taking care of correct data entry and maintaining data quality
• Escalation to local teams and including account manager in case of unresponsive customers (chasing)
• Particpating to test campaigns (corrected defect, RFC)
• Lodge Insolvency Claims, with the Insolvency Practitioners to start the Divident recovery process on Insolvency Paid Claims
• Manage Monitoring of Non Inclusive Files - after claim indemnification
• Manage the Inbox of the Generic Email Address,for each C&C Department / BU , answering to PH queries and distributing correspondence.

What You Bring
Educational requirements

• Student or bachelor degree in Administration, Finance/ Accounting, Law or Insurance is preferable

Functional knowledge

• Good understanding of Claims and Collections processes and KPI, reporting and systems is an advantage
• Working knowledge of English language (good level)
• Fluent in Italian (both written and verbal) - mandatory
• Good user of MS Office package, especially Excel (intermediate level)
• SAP Knowledge is an advantage
• We are seeking innovative thinkers with a strong understanding of artificial intelligence and its applications to join our dynamic team.

Business expertise

• 6 months to 1 year experience in customer service or Data Entry Activities would be an advantage

Interpersonal skills

• Result orientated and able to work towards zero defaulted tasks
• Team player
• Customer focused
• Flexibility and critical thinking
• Ability to manage own space and time and to work in a fast-paced environment
• Good problem solving skills

What We Offer

• Dynamic and multinational working environment.
• Opportunity to learn and grow- on the job as well as language or professional training.
• Open company culture, flexible working hours / possibility of working from home.
• A wide range of employee benefits - meal vouchers, gift vouchers, performance bonus, public transportation allowance, extra personal days, premium health insurance, fruit day, discounts on Allianz products, etc.
• Full time permanent contract.
• Modern and accessible offices.

#Romania
#NEUR
#Bucharest
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.