Customer & Sales Specialist with German

2 days ago

Bucharest Metropolitan Area, Romania IGT Solutions Full time €20,000 - €40,000 per year


Job Opportunity: Customer Service Representative - Travel Services Platform

Join our dynamic team at an exciting online platform that offers a variety of travel services, including vacation home reservations, villas, and apartments. Think of it as the Airbnb of travel

Responsibilities:

  • Provide outstanding customer service via email and phone interactions.
  • Handle emails and manage voice calls with customers from leading airlines, assisting with flight changes or cancellations, lost baggage, and claims.
  • Communicating with customers through various channels in German and English
  • Responding promptly to customer inquiries
  • Maintaining a positive, empathic and professional attitude towards customers at all times
  • Ensure customer satisfaction and provide professional customer support

Work Schedule:

  • Monday to Friday(5 days/week): 10:00 AM - 7:00 PM (on-site)
  • Benefits: meal tickets, transportation allowance, private medical subscription, retention bonus

How You Can Create Influence:

  • Proficient writing and speaking skills in German (C1 level) are essential, with English proficiency required at a B2 level.
  • Prior experience in an international airline environment/operations is advantageous but not mandatory.
  • Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
  • Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.
  • Graduates in any discipline or undergraduates are welcome.
  • Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.
  • Proficiency in Microsoft Office and Outlook.
  • Willingness to work in a contact center environment.

Perks and Benefits:

  • Competitive salary package, reflecting your expertise and contributions.
  • Meal tickets
  • Private medical subscription
  • Reimbursement for public transportation subscription
  • "Bring a friend" Referral Program – Consistent rewards for recommendation
  • Possibility of exciting incentives or tenure-based bonuses within the project to reward your exceptional performance
  • Permanent contract with the potential for advancement, providing stability and security.
  • Full payed training provided by the company
  • Exciting career growth opportunities within a globally renowned organization.
  • Engaging projects with leading global brands, offering diverse and rewarding experiences.
  • Supportive and collaborative work culture, fostering both personal and professional development.

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