Product Owner

1 week ago

ClujNapoca, Cluj, Romania Human Direct Full time 60,000 - 80,000 per year

About the Role

We are assisting our client, a
product company developing a cloud-based AI platform for contact centers
, in the recruitment of a
Product Owner
.

This role will focus on leading the vision, roadmap, and delivery of the
AI Quality Management product
, which helps improve customer experience, agent performance, and compliance. The product includes advanced capabilities such as automated scorecard evaluation, AI transcription, analytics, and performance insights.

As Product Owner, you will act as the bridge between stakeholders, customers, and the engineering team, ensuring that features are designed, prioritized, and delivered to maximize business value.

Key Responsibilities

  • Own and prioritize the backlog for the AI Quality Management product.
  • Define user stories and acceptance criteria, ensuring alignment with business goals.
  • Collaborate with stakeholders, customers, QA, and business teams to refine requirements.
  • Align roadmap priorities with customer needs and company strategy.
  • Work closely with developers, UX, QA, and release teams to ensure successful, timely delivery.
  • Keep up to date with trends in speech analytics, AI/ML for quality management, compliance standards, and workforce optimization.
  • Champion the user experience for supervisors, quality analysts, and agents.
  • Define and monitor KPIs (QA efficiency, agent performance improvement, customer experience).
  • Use data and insights to drive continuous product improvement.

Qualifications

  • Minimum 3 years' experience as a Product Owner or Product Manager in SaaS, preferably in CCaaS or Quality Management.
  • Experience working in Agile/Scrum environments with strong backlog management skills.
  • Ability to translate complex requirements into clear user stories.
  • Excellent communication and stakeholder management skills.
  • Strong understanding of cloud architecture and APIs; ability to collaborate closely with engineering on integrations, scalability, and security.
  • Customer-facing experience (advisory boards, roadmap presentations, sales enablement).
  • Excellent written and spoken English; additional languages are a plus.
  • Open to hybrid schedule (3 days per week onsite in Cluj for the first 3-5 month, then 1 day)

Nice to Have

  • Experience with AI-driven analytics or compliance-focused features.
  • Knowledge of contact center operations, call recording, speech/text analytics, and agent performance workflows.
  • Familiarity with CCaaS platforms and integrations.

What Our Client Offers

  • An innovative product environment at the intersection of AI and customer experience.
  • The chance to work with a skilled, motivated team in a dynamic, growing company.
  • Opportunities for professional growth and tangible impact in a rapidly evolving industry.

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