Customer Service Specialist
23 hours ago
Angajăm
Customer Service Specialist
– Proiect pe perioadă determinată (9 luni, cu posibilitate de prelungire)
Căutăm un/o coleg/ă motivat/ă care să se alăture echipei noastre și să contribuie la oferirea unei experiențe excelente clienților printr-o administrare eficientă a comenzilor și solicitărilor.
Responsabilități principale:
- Procesarea în
SAP
a comenzilor primite de la clienți și gestionarea proactivă a volumului de comenzi deschise. - Oferirea de suport clienților pentru întrebări privind disponibilitatea produselor, stadiul comenzilor, livrări și alte aspecte conexe.
- Coordonarea livrărilor împreună cu echipa de logistică.
- Gestionarea și soluționarea reclamațiilor rezultate din livrări.
- Colaborarea cu diferite departamente interne pentru a răspunde cu succes solicitărilor clienților.
Cerințe:
- Experiență anterioară în domenii precum: relații cu clienții, contact center, vânzări, administrativ sau similar.
- Absolvent/ă de studii superioare.
- Atitudine proactivă, flexibilitate și spirit de echipă.
- Orientare către client, atenție la detalii și bune abilități de comunicare.
- Cunoștințe de
limba engleză
– nivel intermediar.
Beneficii:
- Program de lucru
hibrid
: 3 zile la birou și 2 zile de acasă. - Tichete de masă
.
Tip contract
: Proiect pe perioadă determinată – 9 luni, cu posibilitate de prelungire.
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