Customer Service Specialist

2 weeks ago

Bucharest Metropolitan Area, Romania Eternis Full time €20,000 - €40,000 per year

What we do?

At Eternis, innovation is at the heart of everything we do. From electric fleets to advanced technologies, we're redefining the way people move and work.

We operate one of the most advanced electric vehicle fleets on the market, including premium Tesla cars, dedicated electric delivery fleets for partners like Glovo, and modern taxis launched through our BETER project in collaboration with Bolt.

Our proprietary Eternis App supports drivers and couriers with smooth onboarding, real-time assistance, performance tracking, and full transparency of earnings and activity.

Who are we looking for?

We build teams where people are engaged, curious, and ready to take action. This is a space where you can have a real impact on the labor market in the transport and delivery sector - an industry undergoing its biggest transformation in years. If you thrive in a fast-paced environment, enjoy breaking the mold, and growing through hands-on experience, you'll fit right in.

This role isn't for those who prefer to stay on the sidelines. If you're passionate about growth, fast execution, driving innovation, and making a real impact - you're in the right place.

Your role

  • Handling customer inquiries via email, phone, and chat, ensuring high-quality and timely responses.
  • Managing tickets and cases in line with service level agreements (SLAs).
  • Investigating and resolving customer issues, escalating when necessary.
  • Collaborating with cross-functional teams (e.g., Product, Operations, Finance) to solve problems and improve customer experience.
  • Providing feedback and insights to support process optimization and enhance customer satisfaction.
  • Contributing to knowledge base updates and documentation of best practices.
  • Supporting onboarding and training of new team members when needed.

Requirements

  • Technical skills:
  • Proven experience (min. 1–2 years) in a customer service or customer-facing role.
  • Excellent English communication skills (written and spoken).

  • Experience with customer support tools and CRM systems (e.g., Zendesk, Freshdesk, Salesforce – advantage).

  • Soft skills:

  • Alignment with Eternis DNA and company values
  • Problem-solving skills and customer-oriented mindset.
  • Customer focus and service orientation.
  • Communication and interpersonal skills.
  • Adaptability and resilience.

What do we offer?

  • Full-time, permanent employment contract;
  • Meal vouchers;
  • Private medical insurance;
  • Dynamic and international work environment focused on digital efficiency and growth;
  • Competitive salary package based on experience and performance;
  • Professional development and leadership training opportunities.

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