B2C Customer Support German

2 weeks ago


Sibiu, Sibiu, Romania Alphacomm Full time €20,000 - €30,000 per year

Alphacomm macht große europäische Unternehmen erfolgreicher und finanziell gesünder, indem es ihre Einnahmen sichert. Von der Steigerung des durchschnittlichen Umsatzes pro Nutzer über die Beseitigung von Betrug bei Online-Transaktionen bis hin zur Verringerung des Risikos von Nicht- und Zahlungsverzug setzen wir auf die Prioritäten unserer Kunden. Mit Standorten in Rotterdam, Rumänien, Großbritannien und Deutschland sind wir auf internationaler Ebene als zuverlässiger Partner für viele große Unternehmen in Europa tätig. Mit unserem erfahrungsbasierten Wissen und unserer Fähigkeit, die Punkte zu verbinden, helfen wir unseren Kunden, ihren Umsatz zu sichern und Spaß an der Zusammenarbeit mit uns zu haben.

Ihre Herausforderung

Als erste Anlaufstelle innerhalb unseres Support Teams, kümmern Sie sich um die schriftliche Beantwortung von Kundenanfragen. Sie prüfen täglich die nicht gelieferte Bestellungen und informieren den Second Line Support im Falle von Störungen oder Fehler. Darüber hinaus sind Sie dafür verantwortlich, auf Online-Feedback und Kommentare über Facebook und Instagram zu reagieren

Ihre Aufgaben?

  • Beantworten von Kundenanfragen (95% schriftlich) innerhalb von 24 Stunden an Werktage

  • Backoffice im Auge behalten im Bezug auf nicht gelieferte Bestellungen, Störungen oder Fehler

  • Inform Second Line Support bei Probleme



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