Operations Supervisor with German

4 days ago

Sibiu, Sibiu, Romania NTT DATA Romania SA Full time €45,000 - €55,000 per year

Who we are

The Service Lead is focused on ensuring the seamless operation, reliability, and performance of critical business applications while driving continuous improvement and efficiency in application operations. The Service Lead will collaborate closely with cross-functional teams to align application services with business goals and user needs.

What you'll be doing

  • Management of the Incident Resolution Process: Coordination of all steps for the rapid and effective resolution of major incidents and major problems including assessment, escalation, and implementation of necessary actions.
  • Ensuring Communication: Responsible for continuous and appropriate communication to all stakeholders, such as clients and internal teams, throughout the handling of a major incident.
  • Follow-up on Actions: Monitoring and tracking all actions agreed upon during the resolution process, as well as escalating in case of a lack of progress.
  • Documentation and Post-Processing: Ensuring comprehensive documentation of the entire process and conducting reviews to identify optimization potentials.
  • Process Optimization: Regular review and further development of the major incident process to ensure system stability and reduce resolution times.
  • Evaluate and prioritize incidents, ensuring compliance with escalation guidelines.
  • Lead and coordinate major incident resolution efforts, including conferences and solution discussions.
  • Provide ongoing updates to stakeholders, send and archive minutes, and share regular reports.
  • Analyze resolved incidents, document findings, and identify improvement opportunities.
  • Optimize processes and create quality reports, while maintaining a knowledge database for faster resolution of future incidents.
  • Is responsible for overseeing and managing all major problems within their area of responsibility (cluster). They coordinate the team and prioritize problems.
  • In cases of severe or prolonged incidents, the Cluster Lead ensures rapid escalation and communication to the appropriate decision-makers.
  • They escalate issues to upper management when decisions at a higher level are required and ensure that management teams are informed in a timely manner.
  • Responsible for effective communication between all involved internal teams (e.g., IT, business units, service desk) and external stakeholders (e.g., service providers, clients).
  • Furthermore, they ensure that the necessary resources (technicians, tools, processes) are allocated to incidents within the cluster.

What you'll bring along 

  • Bachelor's degree in a technical field would be preferable 
  • At least 5-6 years of management experience within the Application Management Services field
  • In-depth understanding of various methodologies, with specific expertise in ITIL and Agile frameworks
  • Customer Orientation and Relationship Management skills
  • Excellent people management skills
  • Excellent communication and project management skills
  • Assertiveness, business orientation, analytical thinking
  • Excellent command of both spoken and written English and German

  • construction project manager

    2 weeks ago

    Sibiu, Sibiu, Romania Ergo HR Full time €500,000 - €1,000,000 per year

    TECHNICAL PROFILE SOUGHTWe are recruiting a construction engineer with solid project management experience for the position of site supervisor/project manager Beneficiary/Supervisor on large-scale public contracts (over 10 million EUR). The position is addressed to a professional with an analytical and systematic approach, capable of managing the technical...

  • Java Developer with German

    2 days ago

    Sibiu, Sibiu, Romania NTT DATA Romania SA Full time €20,000 - €60,000 per year

    Who we areYou will be working on a product that enhances quality processes and IT systems for internal manufacturing within a major automotive client. This role involves developing software solutions that support production control systems for various components, including exterior parts and carbon fiber reinforced plastic (CFK). The focus is on continuous...

  • SAP SD Consultant with German

    2 weeks ago

    Sibiu, Sibiu, Romania NTT DATA Romania SA Full time €60,000 - €80,000 per year

    Who we areJoin one of the biggest SAP Teams in Romania and work with the latest technologies and tools. Our projects bring together everything our clients need to transform the business to work best for them. Each project is a journey, not a destination, and we stay close to our clients during every major transformation.You will be working within UNICUP...

  • Head of Production

    1 week ago

    Sibiu, Sibiu, Romania Sales Consulting Full time €104,000 - €130,878 per year

    Our partner is a German company located in Sibiu producing high-end mechatronics. The Romanian location started production in 2006, presently relying on the sustained work and talent of 1600 employees. Operations are carried out in two factories and fall in two main operational units: Human Machine Interface and Entry Authorization Systems. Both units have...

  • Technical Writer

    2 weeks ago

    Sibiu, Sibiu, Romania PST Full time 3,000 per year

    Job SummaryWe are seeking a part time Process Documentation Specialist to join our team on a contract basis. Your mission is to systematically capture, structure, and document business processes in close collaboration with C-level executives and key stakeholders. Your work will drive clarity and transparency across our global operations.Duties1. Process...

  • Data Scientist

    2 weeks ago

    Sibiu, Sibiu, Romania ifm Full time €40,000 - €80,000 per year

    As a Data Scientist, your mission is to generate valuable insights by analyzing and modeling data from both internal and external sources. Your work will directly support business process optimization and data-driven decision-making across the organization. You will be responsible for developing and deploying machine learning and AI models, as well as...

  • Junior Business Analyst

    2 weeks ago

    Sibiu, Sibiu, Romania Arcwide Full time €104,000 - €130,878 per year

    Established in 2022 by BearingPoint and IFS, Arcwide brings together professional services expertise and innovative digital Cloud software – IFS Cloud – to deliver great service to support our clients in realizing value fast and meeting their long-term goals.Arcwide provides IFS Cloud professional and technology services to business leaders and...

  • Inhouse SAP Basis Administrator/Consultant

    2 weeks ago

    Sibiu, Sibiu, Romania Sales Consulting Full time €60,000 - €80,000 per year

    Position Overview We are looking for a dedicated and experienced SAP Basis Inhouse Consultant to support and further develop our internal SAP landscape. As part of our CoC SAP, you will be responsible for the stable, secure, and high-performance operation of all SAP systems, including upgrades, patches, performance tuning, and system monitoring. Key...

  • logistics process expert- system spcialist

    2 weeks ago

    Sibiu, Sibiu, Romania ifm Full time €40,000 - €60,000 per year

    we are looking for a drivenLogistics Process Expert – System Specialistto optimize supply chain processes and support international production sites. In this global role, you will shape end-to-end logistics systems, integrate SAP solutions, and lead improvement initiatives from goods receipt to outbound delivery.RoleLeading and actively contributing to...

  • Production Unit Manager

    2 weeks ago

    Sibiu, Sibiu, Romania thyssenkrupp Bilstein Sibiu Full time 30,000 - 50,000 per year

    Ideal CandidateGraduate of a Technical University1–3 years of experience in managing automotive production activitiesKnowledge of control plans, PPAP, problem-solving methods, and 8D is a plusProficiency in English and/or German is an advantageAnalytical, organized, and proactive mindsetStrong communication skillsSolid leadership abilitiesJob...