Customer Support Engineer

2 weeks ago

Sibiu, Sibiu, Romania STAFIDE Full time €60,000 - €80,000 per year
As a Customer Support Engineer – EMS Platform, you will:
  • Provide functional and technical support for utility GRID applications such as SCADA, OMS, DMS, EMS, and DERM.
  • Customize software solutions to meet customer-specific requirements in the electric utility domain.
  • Participate in the configuration and implementation of energy management and distribution systems.
  • Support modeling and integration efforts, including Common Information Model (CIM) and other model exchange standards.
  • Collaborate with cross-functional teams to deliver high-quality support and solution design for grid applications.
What You Bring to the Table:
  • 5+ years of experience in the electric utility industry or in supporting GRID software solutions.
  • Solid functional knowledge of utility applications including SCADA, OMS, DMS, EMS, and DERM.
  • Hands-on experience in electrical data modeling and application configuration.
  • Familiarity with industry-standard data models, including CIM.
  • Working knowledge of SDLC principles and Agile/Lean methodologies.
  • Strong SQL/PLSQL database skills and software development proficiency.
  • Experience with CI/CD practices, product scalability, and secure coding standards.
You should possess the ability to:
  • Analyze customer requirements and translate them into effective software configurations.
  • Troubleshoot and resolve complex technical issues independently.
  • Design and implement scalable, secure, and maintainable GRID application solutions.
  • Communicate effectively with both technical and non-technical stakeholders.
  • Adapt to evolving technologies and processes in utility software systems.
What We Bring to the Table:
  • Exposure to industry-leading GRID application platforms and real-world utility challenges.
  • An environment that supports innovation, knowledge-sharing, and skill development.
  • Opportunities to contribute to mission-critical energy infrastructure projects.
  • A collaborative and agile working culture focused on continuous improvement and customer success.

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