Customer Service 2nd Line Agent

2 weeks ago

ClujNapoca, Cluj, Romania vidaXL Full time €30,000 - €50,000 per year

Customer Service 2nd Line Agent - Afternoon shift

As our Customer Service 2nd Line Agent, you are the hero who wants to offer our customers the best service. You pick the job up where our first-line agents end. The questions you tackle are different every time. Which ensures that every solution will be "custom made". Much of this contact will be initiated by you. Sometimes by phone and other times by email. You will also see where our service can be improved. You check reviews, see what has already been done for the customer, and then go the extra mile to ensure that every customer looks back on vidaXL with a satisfying feeling.

You will:

  • Handle tickets with customer queries passed on by front-line colleagues;
  • Review reviews to see where improvements can be made for customers.
  • Actively approach customers by mail or phone
  • Identify bottlenecks and areas for improvement

We offer:

  • Naturally, you will receive a salary that matches your work experience
  • 23 vacation days per year
  • Meal tickets
  • Private medical subscription
  • 20% discount on all vidaXL products
  • Vacation vouchers
  • Discount on ESX Subscription
  • Opportunities to develop yourself

We ask:

  • Of course, you need to speak English fluently.
  • It is also important that you live in Cluj-Napoca area and you are allowed to work in Romania, otherwise you will not be able to join our team;.
  • One day/month to work from our office in Cluj-Napoca;
  • Experience in working with customers is a plus but not a must. We provide you with a complete induction process.
  • The working hours are Monday to Friday, from 1:00 PM to 9:30 PM.

Why vidaXL

vidaXL is a major player in the ever-growing world of e-commerce. Since our foundation in 2006, we've expanded our global reach, serving millions of customers with a vast selection of products for every aspect of their lives. Our bold and down-to-earth approach sets us apart. We embrace challenges, take chances, and try new things every day, all with the goal of providing the best possible experience for our customers.

We believe in our people, and we love to invest in their personal growth. We offer the freedom to seize opportunities, thrive, and grow alongside a global e-commerce leader.

Want to join us?

We look forward to your application For more information, contact our Talent Advisor: Ioana Voinea

  • An assessment will be part of our recruitment process

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability

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