Customer Service Administrators

1 week ago

ClujNapoca, Cluj, Romania Samskip Full time 20,000 - 25,000 per year

Company Description:

Samskip is a global logistics company, offering transport and related services by land, sea, rail and air. We particularly focus on cost-efficient, sustainable, and environmentally friendly transport. With an annual turnover of more than 900 million euros, Samskip is one of the largest transport companies in Europe, with 31 offices in countries across Europe, North and South America, Asia and Australia, employing around 1500 employees in total.

Job Description:

  • Provide transport information on the customers' orders and technical assistance when required.
  • Connect customers to a Customer Services Coordinator (booking owner) in case of missing information.
  • Email and make daily telephone calls with customers and agents to ensure that documents and data are available to the relevant parties to the consignment in the shipping and regulatory community.
  • Update Samskip systems with cargo details matching the commercial invoices from shippers.

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