Customer Order Admin

2 weeks ago

ClujNapoca, Cluj, Romania Sales Consulting Full time €25,000 - €40,000 per year

The Customer Order Administrator will be part of a dynamic and international team that provides post-order support and documentation services for clients across the Nordic region. The position is a 1-year contract and offers hybrid work flexibility. This role will report to the department lead and collaborate with colleagues from three functional areas: Documentation, Order Administration, and Engineering.

Role description:

  • Manage the end-to-end order administration process, ensuring accurate and timely handling of customer orders after placement
  • Communicate with clients primarily via email (limited phone interaction – this is not a call center role)
  • Provide clients with detailed product documentation, including usage instructions and technical information
  • Collaborate with internal departments (Engineering, Documentation) to resolve order-related questions and ensure smooth delivery processes
  • Maintain accurate records and data within internal systems, including Oracle and other company tools
  • Participate in regular team collaborations, with mandatory office presence during the first week of each month
  • Ensure all customer interactions are handled professionally and in line with company standards
  • Identify opportunities to improve order management processes and contribute to team efficiency
  • Perform additional tasks or projects as assigned by management to support department operations

Qualifications:

  • Bachelor's degree (mandatory)
  • Minimum 1 year of professional experience (not necessarily in order administration, but prior work experience is required)
  • Advanced English proficiency (C1-C2)
  • Familiarity with Oracle, Adobe, or similar tools is an advantage (training will be provided)
  • Strong organizational skills and attention to detail
  • Ability to collaborate effectively in a team-oriented environment across multiple functions
  • Comfortable working in a hybrid setup (2 days from home per week, office presence required during the first week of each month)
  • Flexible availability for a schedule starting between 7:00-10:00 AM

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