Internship Customer Service

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.  

Whether you are someone looking for a career change, a professional, an undergraduate student exploring your first opportunity, or recent graduate, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today

We are looking for a Customer Service Intern to join our team Are you customer-focused, well-organized and driven for results? We invite you to apply for this opportunity

This role will give you the opportunity to build and deliver solutions that exceed customer expectations, learn from our professional team. As a Customer Service Intern, you will guarantee positive customer experience and assist customers at any stage of the order by proactively tackling any problems in a timely and accurate manner. You will ensure efficient collaboration with technical support and outside sales managing speedy and knowledgeable responses that solve customers' problems, while applying company policies.

This job is based in Cluj-Napoca, Romania.

We provide a flexible working schedule with the option of working hybrid.

This is a limited position for 6 months.

In This Role, Your Responsibilities Will Be: 

• Upon reception of Customers orders, identify the relevant products, clarify the prices from the system and the Customer Database and book the orders in the ERP system.
• Check the lead-times provided by the plants, potentially obtain a shorter lead-time from the plants
• Follow-up of customer orders from order entry until delivery and invoicing of the goods including organization of transports worldwide.
• Prioritize and implement scanning of all orders and relevant documentation.
• Contacts with production units and marketing, quality, application engineering and logistics departments.
• Allocate to relevant Sales Offices all requests coming on the Company's eCommerce internet site.
• Various administration tasks related to customer files.

For This Role You Will Need:

• Proficiency in English.
• Good mastering of Microsoft Office tools (Outlook, Word, Excel, Power Point).
• Outstanding interpersonal and organizational skills.

Preferred Qualifications That Set You Apart:

• Experience in international sales or Customer Service, logistics and/or transportation department.
• Basic technical skills.

Our Commitment to Our People 

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. 

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. 

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including parental leav, vacation and holiday leave. 

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team 

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce.  Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer 

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information or disability. We are committed to providing a workplace free of any discrimination or harassment. 

Work Authorization 

Copeland will only employ those who are legally authorized to work in the Country in which they apply. This is not a position for which sponsorship or work authorization will be provided.  

No calls or agency requests please.