Customer Support Representative

Join Our REI Team as a Customer Service Superstar

Are you a sociable, enthusiastic, and proactive individual looking for an amazing opportunity? Look no further We value talented people like you and foster a vibrant and supportive working environment. We believe in teamwork, where we face challenges together and make you feel like part of our team.

What You'll Bring:

• Experience in a customer support role is a plus.

• Strong attention to detail when logging, updating, and managing customer support tickets.

• Excellent verbal and written communication skills;
proficient in Romanian
and intermediate in English.

• Structured, ambitious, and organised.

• Shows initiative in completing tasks.

• Performs well under pressure.

• Technical/tool proficiency: comfortable using customer support tools and platforms such as ticketing systems, live chat interfaces, and knowledge-base tools.

• Multitasking/time-management skills: able to handle multiple channels or tasks simultaneously and prioritize effectively.

• Flexibility to work on-site shifts, including weekends.

08:00-16:00

16:00-00:00

Your Responsibilities:

• Answer customer enquiries via email and live chat in a timely manner and to the highest standards.
• • Escalate customer queries to the relevant internal departments or external suppliers to ensure timely resolution.
• • Communicate proactively with customers, providing relevant information about potential delays and status updates on open cases.
• • Ensure accurate reporting in line with internal processes and monitor case closures according to customer expectations.
• • Work collaboratively within the team, support colleagues, and contribute to a positive work environment.
• • Work closely with the Payments and Fraud teams and assist them with player checks and other related tasks.
• • Monitor and strive to achieve support performance metrics (e.g., response time, first-contact resolution, customer satisfaction).

Join us in creating unforgettable customer experiences and be part of our dedicated team

Why Join Us?

• Be part of a forward-thinking company in the online casino and sports betting industry.
• Join a team of dedicated professionals in a supportive, growth-oriented environment.
• Work on exciting projects that challenge your skills and help you grow.
• Attractive, market-aligned salary package: we offer a compensation package that reflects your experience, skills, and the value you bring to the team.
• Attractive benefits, including coffee, fresh fruit, pizza day.
• Private health insurance for peace of mind.
• Bookster Monthly Subscription
  -
  Enjoy access to a curated selection of books, both digital and print, to support your professional and personal growth.
• Team-building events and sports activities to foster a great working environment.

About us

This position is outsourced through REI Development Services on behalf of NetBet.

Since 2006, NetBet has delivered the ultimate online casino and sportsbook experience for its players across the globe. Alongside sports betting and casino, players have also enjoyed Lotto, Live Casino, and Poker products. With access to multiple languages across all its registered markets, thousands of industry-leading casino games, and daily sports events, NetBet has evolved into one of the world's favourite online gaming brands.

NetBet provides users with a friendly environment, total security, and reliable navigation. Its features are recognised by flagship organisations specialising in regulating and controlling online gaming sites. To enrich player trust and protection NetBet has several gaming licences from across the world including MGA, UK, Mexico, Denmark, Greece, France, Romania, and Italy.

This ensures that NetBet operates in line with the rules and regulations of each jurisdiction and that players receive the best possible service. Should you need any help or advice about betting, our customer support services are available to answer your questions via email, chat, and phone.

NetBet entered the Romanian market in the summer of 2015, and since July 2016, has held an ONJN license for organizing online gambling activities for 10 years. On NetBet, players can enjoy sports betting, live betting, lottery games, casino games, and live casino, and our offering is continuously expanding.