L2 Application Support Engineer

13 hours ago

Bucharest, Bucureşti, Romania SII Group Romania Full time 40,000 - 60,000 per year

Who we are:

Open-minded intellectuals who embrace emerging technologies on our mission to create innovative Software Engineering Solutions that will impact millions of users around the world.

We are looking for:

We are seeking a passionate and experienced
Global Application Support Engineer
to join our dynamic IT operations team. In this critical role, you will be responsible for the
support and maintenance of a diverse portfolio of global applications
running on
on-premises Windows/Linux environments
and
cloud servers
. This position plays a vital role in ensuring the availability, stability, and performance of our systems in a
24x7 production environment
.

This role requires flexibility to work
night and weekend shifts
as part of a rotating schedule to support global operations.

What you will do:

Incident management and resolution following Standard Operating Procedures (SOPs)

● Alert management from automated systems

● Manage escalation of issues to various Global teams and ensure resolution is reached

● Monitoring the environments in our portfolio

● Participate in continuous improvement internal processes for the activities in our portfolio

● Interface with the internal clients/customers

● Daily/Weekly/Monthly reporting for the Global application in our portfolio Critical Hiring Criteria.

What you need to have:

● Previous relevant experience with Linux or Microsoft Enterprise solutions (min 1.5 years)

● Proficiency in spoken and written English

● Familiar with (or good understanding of similar technologies – minimum 1 year experience per technologies) at least of 3 of the following:

o Microsoft Windows Server (2008 R2 /2016) or Linux (Centos and RedHat)

o Microsoft IIS 7.5/8 / Apache

o Microsoft SQL Server (2012, 2014)

o Monitoring tools and principles

o Microsoft Powershell

● Good understanding of IT processes (Incident and Problem management, Change management) - ITIL Foundation certified will be a plus.

What's in it for you:

  • Extended compensation and benefits package
  • Continuous learning opportunities to enhance your professional and soft skills
  • A great working environment with people who put their heart, mind, and soul into everything they do and understand the importance of team spirit

We really welcome open-minded and committed people:

  • Eager to take on new challenges and learn new things
  • Who put their heart, mind, and soul into everything they do
  • Who enjoy sharing knowledge and understand the importance of teams.

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