Support Engineer

Responsibilities
*Societe Generale Global Solution Centre (SG GSC)*
acts as a business solutions center for Société Générale, one of the largest European financial groups. We provide high quality professional services in over 35 countries in various business areas - Finance & Accounting, HR, IT and Corporate Operations. Our mission is to be a partner of choice, valued for owning, transforming and innovating with best-in-class talent. IT Filiere is part of the Centre and comprises four Perimeters: Retail Banking, Security and Infrastructure, Internal Support Applications and Investment Banking, with a total of more than 800 IT professionals.

Project Description:

The main mission of the Financing department is to support equity derivatives and fixed income trading desks on their market activities by offering technology & operational expertise to support the development initiated by these businesses. The applications which you will oversee cover various areas of the financing chain: pre-trade activities on fixed income, forex and equity derivatives markets, counterparty risk management, collateral assets optimization, prime brokerage (synthetic and cash), as well as middle and back office operations.

Specifically, you will be required to:

Daily support tasks (90%):

• Technical and functional support of the production, features and data flow explanations;
• Monitoring and request / Incident management, crisis management if needed;
• Support and coordinate L2/L3 activities, work closely with L1/L2/L3 world wide teams to ensure efficient processes, pick-up calls on a shared hotline, user onboarding and offboarding
• Knowledge transfer for new joiners and users;
• Drive innovation and contribute with new ideas for the existing architecture, services and processes;
• Maintain a close relationship with the international team and ensure the delivery of high quality of production;
• Supervise application lifecycle and manage application events such as audit, disaster recovery events

Release management (5%):

• Study release impacts on production;
• Install applicative packages coming from development team on pre-pre-production environment;
• Install new version in production and ensure post deployment checks.

Continuous improvement (5%):

• Reach for a full automation of manual tasks, delivery process and monitoring.

Profile required

• Finance functional knowledge or technical background in SQL and/or Unix;
• At least 2-3 years experience in support;
• Good command of English, both written and spoken. French would be a plus.
• Good analytical skills and ability to summarize key messages;
• Good communication skills, adaptability and self control;
• Client-driven approach & service oriented;
• High autonomy and ability to work in a stressful environment, rigor, cooperation and team spirit.

Why join us

SG GSC is a Great Place to Work certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

Plus, you will enjoy all our benefits
:

• competitive compensation & remuneration, including annual performance bonus;
• preventive healthcare plan, and group health & life insurance;
• wide range of flexible benefits within a monthly budget;
• office perks, wellbeing and mental health programs;
• various social benefits and bonuses for personal or family events;
• 9-to-5 workday & flexible (hybrid) work environment;
• additional paid and unpaid time off, including Sabbatical leave;
• learning and growth opportunities based on individual development and career plans;
• unlimited access to various eLearning resources.

Business insight

We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you're joining us for a period of months, years, or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful daily and develop or strengthen your expertise, you will feel right at home with us

Still hesitating?

We are committed to support accelerating our Group's ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.

We are an equal opportunities employer, and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Diversity and Inclusion

We are an
equal opportunities employer
and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and
promoting all talents
, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.