L2 Application Support Engineer

3 days ago

Bucharest, Bucureşti, Romania SII Group Romania Full time

Who we are:

Open-minded intellectuals who embrace emerging technologies on our mission to create innovative Software Engineering Solutions that will impact millions of users around the world.

We are looking for:

Support / maintain a diverse portfolio of Global applications – custom applications running on on-prem Windows/Linux or cloud servers in a 24x7 environment (this role will require night and week-end shifts).

What you will do:

  • Incident management and resolution following Standard Operating Procedures (SOPs)
  • Alert management from automated systems
  • Manage escalation of issues to various Global teams and ensure resolution is reached
  • Monitoring the environments in our portfolio
  • Participate in continuous improvement internal processes for the activities in our portfolio
  • Interface with the internal clients/customers
  • Daily/Weekly/Monthly reporting for the Global application in our portfolio Critical Hiring Criteria.

What you need to have:

  • Previous experience in IT support (min 1.5 years). Experience in application support will be a plus
  • Previous relevant experience with Linux or Microsoft Enterprise solutions (min 1.5 years)
  • Proficiency in spoken and written English
  • Familiar with (or good understanding of similar technologies – minimum 1 year experience per technologies) at least of 3 of the following:
  • Microsoft Windows Server (2008 R2 /2016) or Linux (Centos and RedHat)
  • Microsoft IIS 7.5/8 / Apache
  • Microsoft SQL Server (2012, 2014)
  • Monitoring tools and principles
  • Microsoft Powershell
  • Good understanding of IT processes (Incident and Problem management, Change management) - ITIL Foundation certified will be a plus.

What's in it for you:

  • Extended compensation and benefits package
  • Continuous learning opportunities to enhance your professional and soft skills
  • A great working environment with people who put their heart, mind, and soul into everything they do and understand the importance of team spirit

We really welcome open-minded and committed people:

  • Eager to take on new challenges and learn new things
  • Who put their heart, mind, and soul into everything they do
  • Who enjoy sharing knowledge and understand the importance of teams.

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