Operational CRM Manager Operational CRM Manager

BCR is the place where you learn, grow, and contribute to shaping the future of banking. We are recognized as a school of excellence in banking, a top employer in the banking sector, and a team open to learning, where every colleague feels seen and valued.
We are an organization that values people and supports them in having a life that brings fulfillment, security, and balance.

As our Operational CRM Manager, you'll be at the heart of our customer experience, playing a pivotal role in optimizing our sales and service processes. You'll collaborate with sales, marketing, product, IT, and support teams to implement strategies that enhance customer relationships, products, and services, focusing on delivering exceptional customer experiences. You will be responsible for ensuring our systems are user-friendly, efficient, and reliable, contributing directly to improved sales performance and customer satisfaction.

• Ensure for integrating and automating sales products and service processes for legal entity, corporate customers, across all bank systems.
• Responsible for implementation of the new Operational CRM functionalities, ensuring seamless integration with existing banking systems based on business requirements;
• Partner with stakeholders to analyze requirements, configure, and test the Operational CRM system to meet internal customer needs;
• Serve as the key interface between business stakeholders and the technical team throughout the implementation process;
• Develop and deliver training programs for sales and product divisions on effective CRM usage;
• Monitor key performance indicators (KPIs) related to Operational CRM performance and recommend corrective actions;
• Manage relationships with local and international vendors, suppliers, and integrators for the Operational CRM system.

• Bachelor's degree in IT, Economics, Finance, Marketing, or a related field;
• Experience with CRM Dynamics or other CRM systems is a plus; Business Intelligence (BI) tools experience is also valued;
• Experience in software implementation and testing (from a business perspective);
• Advanced MS Office skills (Excel and Visio);
• Excellent written and spoken English;
• Proven experience in project management, program management, and business analysis;
• Exceptional communication, interpersonal, and analytical skills;
• Ability to thrive in a matrix environment and manage tight deadlines;
• Creative problem-solver with a data-driven approach and strong attention to detail;
• Ability to understand and simplify complex business requirements;
• Adaptability to a fast-paced work environment and a passion for new technologies;
• A natural ability to lead projects and understand new technologies, products, and client service management;
• Ability to keep things simple when dealing with lots of data, business requirements, and regulatory constraints.

• Monthly budget for flexible benefits through the Benefit Online platform;
• 13th month salary;
• Performance-based bonus;
• Banking facilities, benefits for private pension and discounts on insurance policies;
• Gifts for special occasions;
• Vacation allowance;
• Private medical services for you and your family;
• Hybrid and flexible work schedule;
• 1 month / per year of remote work from abroad (UE);
• Up to 27 vacation days depending on your professional experience;
• Extra 7 days off per year if you have used up your vacation days;
• One day off for your birthday;
• Wellbeing, personal and professional development programs, and platforms that allow you to learn anytime, anywhere, and from any device;
• Subscription to Bookster.