Manager, Product Design

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. 

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Learn more on our company website at  follow our pages on LinkedIn, Twitter, Facebook and Instagram.

We're looking for a hands-on Design Manager to lead and grow a small team within 8x8's global Product Design organization. This is a player-coach role — balancing direct design contribution with people leadership — suited for someone who thrives in strategic framing, cross-functional influence, and practical design execution.

Your primary responsibility will be to evolve, modernize, and operationalize the 8x8 Design System so it becomes a core foundation for GenAI-driven UI generation across the company.

You'll work with Product, Engineering, Brand, Research, and Platform teams to ensure our design system becomes the single source of truth that powers consistent, high-quality frontend experiences — whether created by humans, by AI, or through hybrid workflows.

This role requires someone deeply curious and proactive about how AI transforms design and product development, and who can translate that into system components, patterns, governance, and adoption.

Responsibilities

• Lead, mentor, and develop a small product design team focused on Design System evolution and adoption.
• Work hands-on to design, refine, and document components, patterns, tokens, and UX standards that both humans and GenAI systems can leverage.
• Partner with Engineering and AI/ML counterparts to map the design system into AI-ready structures, ensuring components and patterns are machine-readable, scalable, and consistent.
• Drive the strategic direction of the Design System to support AI-assisted UI generation, automated prototyping, consistency audits, and migration tooling.
• Influence product org leaders (PM, Eng, Brand) to align design system decisions with platform strategy and modernization efforts.
• Establish governance, contribution models, and workflows that support cross-team use and evolution of the system.
• Embed testing, validation, and iteration into the design system lifecycle.
• Leverage GenAI tools to accelerate documentation, audits, usage insights, and component exploration.
• Foster collaboration across geographies and time zones, ensuring strong async practices and organizational alignment

Requirements

• 8+ years in product design, with 2+ years in a lead or management role.
• Strong hands-on experience with Design Systems — components, tokens, documentation, governance, multi-product adoption.
• Strong interaction and visual design craft; able to set a high bar for system quality.
• Experience designing or maintaining SaaS or enterprise-scale UX patterns.
• Deep experience in user testing and validation — you use it naturally to refine patterns and ensure system correctness.
• Strong strategic framing skills — able to influence decisions across PM, Engineering, Brand, Research, and other design leaders.
• AI-forward mindset — demonstrated use of GenAI tools in your workflow and clear curiosity about how to leverage the Design System for AI-generated UI.
• Comfortable working with cross-functional partners to make the system machine-consumable, scalable, and future-proof.
• Excellent communication skills across distributed environments.
• Proficiency in Figma and strong understanding of design system best practices.
• Based in Romania, able to collaborate hybrid from the Cluj office.
   

For a closer look into what life at 8x8 International and the Cluj office look like check out our Instagram page.

8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.

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