Manager, Product Design

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

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We're looking for a hands-on Design Manager to lead and grow a small team of product designers within 8x8's global Product Design organization. This is a player-coach role — balancing direct design contribution with people leadership — ideal for someone who thrives in both strategic problem framing and hands-on design execution.

You'll partner closely with Product and Engineering peers to discover opportunities, shape product direction, and drive high-quality design outcomes. While the role is based in Cluj, you'll collaborate and manage across multiple time zones, helping connect and strengthen our distributed design community.

Responsibilities

• Lead, mentor, and develop a small team of product designers working on key areas of 8x8's product platform.
• Actively contribute to design projects, from discovery to delivery — defining user journeys, flows, and interactions.
• Partner with Product and Engineering leads to identify opportunities and influence product strategy through design insights.
• Champion design's role as a strategic partner in defining "what" and "why," not just "how."
• Create clarity and focus for the team, setting clear goals and maintaining accountability.
• Build and sustain an inclusive, feedback-driven design culture grounded in collaboration and craft excellence.
• Elevate design quality by improving processes, critique practices, and documentation standards.
• Foster strong relationships across geographies, ensuring effective async communication and alignment with global teams.
• Advocate for users and data-informed decisions that connect customer value with business outcomes.

About You/Requirements

• 8+ years of experience in product design, with 2+ years in a lead or management role.
• Proven experience designing and delivering complex SaaS or enterprise products.
• Comfortable operating as a player-coach — managing others while contributing hands-on to design work.
• Deep experience in user testing and validation — testing is second nature in your process, not an afterthought.
• Skilled in discovery and storytelling; able to influence product direction through insight and design rationale.
• AI-forward mindset — familiar with AI-assisted design or workflows and ready to demonstrate how you've leveraged AI to accelerate creativity, research, or prototyping.
• Confident partnering with PM and Engineering to drive prioritization, scope, and trade-offs.
• Excellent communication and leadership skills across distributed teams and time zones.
• Proficiency in modern design tools (Figma preferred) and a strong grasp of design systems and UX best practices.
• Based in Romania, with the ability to collaborate effectively with teams in other regions.

For a closer look into what life at 8x8 International and the Cluj office look like check out our

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8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.

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