Service Design Manager

Who we are

By joining our project, you will be working on an initiative of the European Commission focused on creating a more efficient, modern and secure customs environment within the European Union. Being part of this initiative set on a 5 years' timeline, you will have the opportunity to work on topics such as digitalization of customs processes, streamlining customs procedures to facilitate trade and reduce costs, harmonization of customs rules across all EU member states and combating fraud.

This purposeful project will not only give you the opportunity to have an impact on one of the key topics within the European Union, it will also offer you various professional opportunities, let you experience a collaborative environment, using cutting-edge technologies and experiencing diversity in your everyday professional life.

What you'll be doing

• Designing and developing IT services focused on infrastructure and cloud technologies, ensuring alignment with business requirements, scalability, security, and regulatory standards
• Leading service design efforts, collaborating with stakeholders to gather requirements and define service specifications
• Developing service design packages, including architecture, processes, and performance metrics
• Integrating cloud services (e.g., Microsoft Azure, AWS) with on-premises infrastructure and managing hybrid cloud environments
• Ensuring security compliance in service designs, incorporating protective measures, conducting risk assessments, and developing mitigation strategies
• Designing scalable services to optimize performance, enhance efficiency, and ensure high availability and reliability
• Creating and maintaining detailed documentation for all service designs, preparing and presenting reports on activities and outcomes
• Collaborating with IT and business teams to align service designs with organizational goals, facilitating workshops for feedback, and communicating updates to stakeholders
• Identifying opportunities for process improvements and implementing industry best practices to foster continuous improvement
• Using Dell EMC, HPE Servers, NetApp, HDS, Brocade for managing data storage and server environments
• Using Cisco, Juniper Networks, Palo Alto Networks for designing and managing network infrastructures
• Using VMware for optimizing resource usage and deploying virtualized environments
• Using Microsoft Azure, AWS for leveraging scalable and flexible cloud computing resources
• Using EMC Networker, Veeam, Commvault for ensuring data protection and business continuity through backup and recovery solutions
• Using Fortinet, Check Point, Splunk for safeguarding networks, systems, and data with security tools
• Using ServiceNow, Dynatrace, Nagios, Zabbix, SolarWinds for monitoring and managing system performance and availability

What You'll Bring Along

• Bachelor's degree in Information Technology, Computer Science, or a related field. A Master's degree or MBA is preferred
• Minimum 10 years of experience in IT service design or a related role, preferably within a regulatory or international organization
• ITIL certification is highly desirable. Relevant certifications in cloud and infrastructure technologies (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect) are a plus
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Proficiency in service design and architecture
• Ability to work collaboratively with cross-functional teams
• Strong organizational and project management skills
• Deep knowledge and understanding of service design principles and infrastructure and cloud technologies
• Ability to convey complex information clearly and effectively
• Collaboration: Working effectively with diverse teams and stakeholders
• Adaptability: Adjusting to changes and new requirements in a dynamic environment
• Ideally, IT Infrastructure and ITIL know-how
• Excellent command of both spoken and written English