Business Relationship Manager

About Us:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific.

Proud to share LSEG in Romania is Great Place to Work certified (Sept '24 – Sept '25). Learn more about life and purpose of our company directly from the Romanian colleagues' video:

Bucharest, Romania | Where We Work | LSEG

Role Description:

The Business Relationship team is a diverse and inclusive, committed to delivering outstanding service to our customers, through proactive responsibility for the availability, stability and performance of LSEG Markets platforms and products, using Service Management practices.

Within this position, you will be part of a Business Relationship team which sits within Infrastructure Service Delivery (ISD) Markets with a pivotal role in handling the relationship between central Engineering functions and the Market business entities.

We are passionate about building collaborative relationships across the Engineering and Business teams, taking a customer driven approach on service excellence, assuming accountability in the pursuit of service stability and service improvements. We also deliver accurate and timely reporting of the overall service performance to our customers, across a number of governance forums, form CIOs to Engineering teams

Business Relationship Managers demonstrate leadership, motivating Engineering teams to address issues and service improvements. They hold a position of responsibility within the organisation and are required to demonstrate gravitas, professionalism, drive, motivation and the ability to take a broad view of the services provided, including awareness of related audit, risk, vulnerability, contractual reviews and project initiatives

You will deliver service governance and reporting of the highest quality, ensuring it provides a true and transparent status of the services provided to our customers.

Your proactive demeanour will mean you naturally cultivate a customer centric mentality, are comfortable in engaging with customers to understand their needs, handling critical issues, addressing concerns promptly and ensuring that services consistently meet or go above and beyond

You will also stay abreast of industry trends to identify and develop enhancements in the way that we conduct our service management practices.

Required Skills:

• 8 years + experience within an IT function
• Strong customer relationship management experience
• Strong communication skills with capability of communicating at all seniority levels across the organisation
• Experience of working within the ITIL framework, specifically incident and problem management process
• Experience of measuring, monitoring and reporting Service Level Agreements (SLAs) and Key Performance Indicators
• Experienced in the creation and presenting of Service Reports
• Experienced the analysis of data to identify service improvement initiatives
• Experience in coordinating technical teams to understand root cause and remediation / service improvements
• Experience of conducting and inputting into post-incident reviews
• Experience of using Service Management tools, such as ServiceNow
• Strong analytical and problem-solving skills
• An ability to work to timelines
• Strong written and oral communication skills
• Strong customer centricity
• PowerPoint and Excel proficiency

Preferred Skills

• ITIL Certification (v4 preferred)
• ServiceNow reporting skills
• Champion to continuous learning

Benefits:

We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career

We maximise each employee's potential through personal development through a wide range of learning tools both formal and informal. We believe in remunerating our people with competitive salaries and a range of attractive benefits such as:

• 25 days' holiday per year
• 1 additional day off for your Birthday
• Annual wellness allowance
• Share Purchase Plan
• Medical Health Insurance
• Medical Subscription (preventive medical services)
• Life insurance
• Pillar 3 Private Pension
• Meal Vouchers
• Flexible Benefits
• Bookster
• Volunteering Events
• All LSEG colleagues with at least one year's continuous service, who become parents, are now entitled to at least 26 weeks' paid leave, and the option to return to work on a phased basis, in relation with specific company's policy and guidelines

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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