Customer Service Representative with Portuguese

For more than 40 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it's developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

As a Customer Service Representative, you will be part of the Shopper Support Team, delivering exceptional service to our customers from all over the world. You will combine skills, passion, customer-focus, and a positive mindset to elevate Verifone's service delivery and will be a strong contributor to the overall success we achieve.

Key responsibilities: 

• Handle customer inquiries via phone and email related to the online purchase process (inbound only)
• Manage confidential information securely and in compliance with internal policies
• Maintain a positive, empathetic, and professional approach in every customer interaction
• Respond promptly and accurately to customer questions and requests
• Communicate with customers across multiple channels to ensure a seamless experience
• Acknowledge, investigate, and resolve customer complaints in a timely manner
• Strive to exceed customer expectations and deliver exceptional service at all times

• We operate a 40-hour work week, Monday to Friday with public holidays off. 8 working hours per day with a 1 hour lunch break. 
• You will work 11:00am-20:00pm RO time.

• Fluency in both Portuguese and English (written and spoken)
• Experience in a similar role, with measurable results handling a large volume of customer calls and tickets
• Strong customer focus, with the flexibility to adapt and respond effectively to a wide range of personalities and communication styles
• Exceptional communication and presentation skills, able to convey information clearly and persuasively
• Highly organized, with the ability to manage multiple priorities, work under pressure, and meet deadlines

• Step into an industry leader that's shaping the future of global payments. We're forward-thinking, innovation-driven, and committed to helping both our people, customers and our business grow
• We want you to feel confident and prepared from day one. That's why you'll begin your role with up to three weeks of fully paid training, equipping you with the knowledge, tools, and skills you need to thrive.
• We know every new role comes with a learning curve - and we've got you covered. You'll receive ongoing feedback, guidance, and encouragement from a collaborative team that truly wants to see you succeed.
• We appreciate your commitment, which is why we offer attractive incentives for weekend shifts and special bonuses for working during legal holidays.

Your well-being matters to us. Our benefits package includes:

• Private medical subscription
• Meal tickets & public transportation support
• Access to Bookster for unlimited reading
• Various gym subscriptions at 50% discount
• Private pension contributions
• Shopping vouchers and more

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.