Collections and Disputes Specialist with Spanish
5 days ago
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.︊︆︃︉︄︌ ︂︆︄︅ ︁︁︌ ︈︂︇︍ ︈︆︅︊︄︈︌︊︂
The
Collections and Disputes Specialist
is responsible for managing and maintaining customer accounts to ensure timely payment and reduce outstanding balances. The role involves engaging with customers through multiple channels (phone, email etc.), negotiating payment arrangements, and resolving discrepancies. You will also monitor aging buckets and escalate delinquent accounts as necessary to meet organizational collection targets.
Your Profile
- Have bachelor degree in a relevant field of study (e.g., Economics);
- Have good English and Spanish language skills (min. B2);
- Minimum 6 months of experience in financial area (O2C roles preferably);
- Be familiar with standard analysis tools/techniques;
- Understand KPI measures and their impact on profitability;
- Displays ability to proposes improvements to optimize and increase efficiency and effectiveness within the delivery.
Your Role
- Manage a complex AR portfolio, negotiates and implements payment solutions with clients;
- Plays a vital role in the cash-flow of our client ensuring credit given to customers is monitored and controlled effectively;
- Responsible for achieving cash collection and ageing targets;
- Builds and maintains strong relationships with external customers;
- Escalates disputes and protracted nonpayment situations in accordance with engagement policies;
- Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio.
What you'll love about working here?
- Flexible and dynamic work environment involving teams spread across different global locations;
- Communities with shared interests and identities, all working together to advance diversity, equity and inclusion within the workplace and society;
- Do you want to learn more? You will have access to various training programs and platforms (e.g.: content provided by Pluralsight, Harvard and Coursera);
- Attractive benefits package (meal tickets, medical services, Benefit online, Employee Share Option Plan).
Capgemini Romania is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made on the basis of performance, competence and ability.
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
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