Network Circuit Provisioning Specialist with Spanish

HCLTech
is a global technology company, home to 219,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Our purpose is to bring together the best of technology and our people to supercharge progress. We're supercharging progress for everyone, everywhere – our clients, partners and their stakeholders, our people, communities, and the planet.

Currently looking for a
Network Circuit Provisioning Specialist with Spanish
to join our team

Your Role & Responsibilities:

Ideal job for candidates that have an experience working for a Telecom company in the fixed-line process for any of the following global Telecom clients across the globe. If you've handled customer issues related to Broadband/Fibre Provisioning, No-Connectivity, Wireless, Slow-Speed issues, you'll have a good rewarding career on the Network-side of how customers consume Internet and Data & Voice Services.

Responsibilities:

• Review Telco Access and Circuit order by performing network checks and site readiness to ensure provisioning of order is line with customer's order
• Perform and document all checks and component testing to determine completeness and accuracy of all information
• Perform tasks and activities to ensure on-time request through to local Telco Access providers
• Perform exception and escalation management tasks or actions including documenting and escalating as required to be able to meet and deliver customer promised commitment timelines
• Deliver on-time response and resolution updates via Phones, Emails, Tickets/tasks from various stakeholders, internal and external
• Provide weekly order summary performance to drive Telco turnaround performance
• Track, manage, and resolve all Third-Party Access Provider related activities, milestones, & escalations
• Coordinate with Local Field Technicians, 3rd Party Vendors and Local Telco Access providers in performing standard testing test, install and activations of local circuits and porting of telephone numbers in systems and troubleshooting of connectivity
• Coordinate and conduct standard testing as required based on the product type
• Troubleshoot, document, and resolve issues identified and certify services end to end
• Support on escalated cases from Network Field Operations or Customers to support site surveys when circuit testing is involved

Skills and Qualifications:

Customer facing experience good knowledge of Telecommunications and familiar with working with Telcos – Fixed Line:
At the time of submitting your resume, please identify the Telco provider and the country you've had experience working with/or for.

• Good command over language/good verbal and non-verbal communication skills
• Basic knowledge of Networking Infrastructure - Hubs, Switches, Routers (mainly Layer 1 & 2 devices)
• Very good with Task management:
• Attention to Detail
• Ability to follow instructions and logical tasks
• Ability to remember and organize follow-up tasks
• Ability to Document tasks and actions for order reviews and updates
• Ability to coordinate with others in ensuring task completion
• Excellent computer system proficiency skills with working & navigating across multiple applications
• Minimum experience of working in an International Telecoms experience of 1 year

Why Us?

• We are investing in your growth, offering learning and career development opportunities at every level to help you find your spark;
• We offer a virtual-first work environment, promoting a good work-life balance and real flexibility;
• Our company is extremely diverse with representation of 165 nationalities;
• We offer the opportunity to work with colleagues across the globe;
• We offer comprehensive benefits for all employees;
• We are a certified great place to work and a top employer in 25 countries including Romania, offering a positive work environment that values employee recognition and respect.

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