Sales Support Analyst- EMEA

We are looking for a Senior Sales Support Specialist to join our team and support the full lifecycle of customer and sales-related requests. In this role, you will manage complex tasks that help sales teams close deals efficiently and correctly. You will be responsible for making sure all systems are updated, approvals are obtained, and processes are followed accurately and on time.

You will work closely with sales teams, finance, legal, delivery and other departments to ensure a smooth and compliant deal process from start to finish. This role is ideal for someone who enjoys working with systems, solving problems, and improving how things are done.

What We're Looking For:   

Skills & Experience

• At least 5 years of experience in sales support, operations, or a similar role.
• Experience using business tools and systems (Microsoft Excel, Oracle Fusion, CRM systems, etc.).
• Comfortable working with data, processes, and multiple requests at once.
• Able to understand and follow complex procedures.
• Experience working with customers or teams in different regions (experience with Middle East & Africa is a plus).

Languages

• Fluent in English (spoken and written).
• Other languages are a plus

Personal Qualities

• Strong attention to detail and focus on doing things the right way.
• Excellent communication and coordination skills.
• Good at solving problems and making decisions under pressure.
• Team player who can also work independently.
• Eager to learn, improve processes, and grow professionally.
• Open to change and able to adapt quickly when priorities shift.

What we will offer you

• A competitive salary with exciting benefits

• Flexible and remote working so you can do your best work

• Learning and development opportunities to advance your career

• An Employee Assistance Program to support your mental health

• Employee resource groups that champion our diverse communities

• Core benefits such as medical, life insurance, and access to retirement planning

• An inclusive culture that celebrates what makes you unique

At Oracle, we don't just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work. When everyone's voice is heard and valued, we're inspired to go beyond what's been done before.

Key Responsibilities: 

Managing Requests & Data

• Handle incoming requests from sales or other teams and process them accurately using Oracle tools and systems.
• Ensure all details are updated consistently across different systems.
• Track progress and follow up to make sure nothing is delayed.
• Take ownership of complex or urgent requests and ensure they're completed correctly.

Working with Other Teams

• Act as a key point of contact between sales, finance, approvals, legal, and other departments.
• Help resolve issues quickly by coordinating with the right people.
• Keep everyone informed — from sales reps to internal teams — about the status of a request.
• Guide and support junior colleagues when they handle difficult cases.

Using Systems & Ensuring Accuracy

• Work confidently with Oracle tools like MyHelp, Oracle Sales Cloud (Fusion), and other internal systems.
• Follow the latest processes and use the correct templates and documentation.
• Check reports and data for accuracy before submitting or sharing.
• Make sure everything is done according to Oracle's policies and deadlines (SLAs).

Improving How We Work

• Share ideas to improve tools, documents, or processes.
• Stay up to date with system changes and new processes.
• Train on new tools and procedures as needed, and help others learn too.
• Participate in team meetings and discussions to make operations better and faster.

Special Projects & Flexibility

• Lead or support special projects that help the team or business run more efficiently.
• Take on other tasks when needed based on business changes or leadership direction.
• Be flexible and ready to support colleagues in different regions or time zones when required.

#LI-DNI

Career Level - IC3