Internship IT Support Analyst L2

3 days ago

Bucharest, Bucureşti, Romania Société Générale Full time
  • Experience in the support field with good skills on incident management processes/tools;
  • Ability to analyze incidents and follow incident instructions (communication, messages, priority assignment, etc.);
  • Good written communication skills;
  • Autonomy, curiosity and rigor;
  • A proactive and responsive attitude / Team spirit and a desire to constantly learn;
  • Ability to analyze and summarize;
  • Intermediate French and English;
  • Insurance knowledge and functional case analysis skills are desirable.
  • The department primarily covers the production environment: Daily monitoring of optimal service operation;
  • User support: requests for information or assistance regarding the use and operation of specific applications;
  • Preventing malfunctions (continuous service monitoring, developing service monitoring procedures, analyzing and tracking incidents and problems to propose optimization and improvement avenues in collaboration with project owners and project managers);
  • Managing, processing, and tracking incidents until closure;
  • Participating in production monitoring committees and/or project committees;
  • Maintaining documentation (operating procedures, FAQs) and the application contact list up to date;
  • Managing ad hoc work and tracking requests;
  • Writing specific reports;
  • Maintaining on-site presence within the scope of work according to established schedules and internal organization.

SG GSC is a Great Place to WorkA(R) certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

Plus, you will enjoy all our benefits:

  • competitive compensation and remuneration, including annual performance bonus;
  • preventive healthcare plan, and group health and life insurance;
  • wide range of flexible benefits within a monthly budget;
  • office perks, wellbeing and mental health programs;
  • various social benefits and bonuses for personal or family events;
  • 9-to-5 workday and flexible work environment: hybrid or fully remote if you are located outside Bucharest;
  • additional paid and unpaid time off, including Sabbatical leave;
  • learning and growth opportunities based on individual development and career plans;
  • unlimited access to various eLearning resources.

  • Internship (6 months) - IT Support Analyst L2 with French

    1 week ago

    Bucharest, Bucureşti, Romania Société Générale Full time 20,000 - 25,000 per year

    Internship (6 months) - IT Support Analyst L2 with FrenchResponsibilitiesSociandeacute;tandeacute; Gandeacute;nandeacute;rale Global Solution Centre (SG GSC RO) acts as a business solution center for Sociandeacute;tandeacute; Gandeacute;nandeacute;rale, one of the largest European financial groups. We provide high-quality professional services for more than...

  • Internship Support Analyst L2 with French

    21 hours ago

    Bucharest, Bucureşti, Romania GCOO Full time 10,000 - 20,000 per year

    Interest in the support field with knowledge in incident management processes/tools;Ability to analyze incidents and follow-up on incident instructions (communication, message, priority assignment, etc.);Good written communication; Autonomy, curiosity, rigor;A proactive and reactive attitude / A team spirit and a desire to learn continuously;Ability to...

  • L2 Support Analyst with French

    1 week ago

    Bucharest, Bucureşti, Romania Société Générale Full time €15,000 - €30,000 per year

    andnbsp;L2 Support Analyst with FrenchResponsibilitiesSociete Generale Global Solution Centre (SG GSC)andnbsp;acts as a business solutions center for Sociandeacute;tandeacute; Gandeacute;nandeacute;rale, one of the largest European financial groups. We provide high quality professional services in over 35 countries in various business areas - Finance andamp;...

  • L2 Technical Support Consultant

    2 weeks ago

    Bucharest, Bucureşti, Romania SupportYourApp Full time €20,000 - €40,000 per year

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Production Support Analyst

    22 hours ago

    Bucharest, Bucureşti, Romania Deutsche Bank Full time 15,000 - 30,000 per year

    Job Description:Technology, Data & Innovation (TDI) The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets.The...

  • Internship ( CDD 6 months) - IT Support Analyst L2 with French

    1 week ago

    Bucharest, Bucureşti, Romania Societe Generale Global Solution Centre Romania Full time €15,000 - €30,000 per year

    Reference 25000LISResponsibilitiesYou will join the L2 IT support activities within Transactis department.ResponsibilitiesEnsure the supervision and functional and application management of banking services and take charge the requests from Level 3;Take charge of incident management in conjunction with his team manager and other teams involved in the...

  • Business Analyst with French

    21 hours ago

    Bucharest, Bucureşti, Romania GCOO Full time 15,000 - 30,000 per year

    Societe Generale Global Solution Centre (SG GSC) acts as a business solution center for Societe Generale, one of the largest European financial groups. If you are looking for a great career opportunity within the IT world, then you are in the right place. Our IT Filiere has over 800 IT professionals, delivering services on four perimeters\: Retail...

  • Level 2 Support Engineer

    5 days ago

    Bucharest, Bucureşti, Romania Tremend Software Consulting Full time €15,000 - €30,000 per year

    Department Sustain ServicesLocation Bucharest, RomaniaExperience Level IntermediateJob DescriptionTremend is looking for a Level 2 Support Engineer to join our team of bright thinkers and doers. You'll use your problem-solving creativity to figure out our client's most complex and challenging problems across different industries. We are on a mission to...

  • Mergers and Acquisitions Analyst

    2 weeks ago

    Bucharest, Bucureşti, Romania BICF | IMAP Romania Full time 40,000 - 60,000 per year

    Company DescriptionBI Corporate Finance, part of IMAP Romania, is an independent corporate finance boutique headquartered in Bucharest. The firm provides high-quality advice on mergers, acquisitions, and capital structure to shareholders, senior management teams, boards, and investors.Role DescriptionThis is a full-time on-site role for a Mergers and...

  • L2/3 Service Support Engineer

    1 week ago

    Bucharest, Bucureşti, Romania Yokogawa Full time €30,000 - €60,000 per year

    Yokogawa, award winner for 'Best Asset Monitoring Technology' and 'Best Digital Twin Technology' at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology,...