Internship IT Support Analyst L2

7 days ago

Bucharest, Bucureşti, Romania Société Générale Full time
  • Experience in the support field with good skills on incident management processes/tools;
  • Ability to analyze incidents and follow incident instructions (communication, messages, priority assignment, etc.);
  • Good written communication skills;
  • Autonomy, curiosity and rigor;
  • A proactive and responsive attitude / Team spirit and a desire to constantly learn;
  • Ability to analyze and summarize;
  • Intermediate French and English;
  • Insurance knowledge and functional case analysis skills are desirable.
  • The department primarily covers the production environment: Daily monitoring of optimal service operation;
  • User support: requests for information or assistance regarding the use and operation of specific applications;
  • Preventing malfunctions (continuous service monitoring, developing service monitoring procedures, analyzing and tracking incidents and problems to propose optimization and improvement avenues in collaboration with project owners and project managers);
  • Managing, processing, and tracking incidents until closure;
  • Participating in production monitoring committees and/or project committees;
  • Maintaining documentation (operating procedures, FAQs) and the application contact list up to date;
  • Managing ad hoc work and tracking requests;
  • Writing specific reports;
  • Maintaining on-site presence within the scope of work according to established schedules and internal organization.

SG GSC is a Great Place to WorkA(R) certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

Plus, you will enjoy all our benefits:

  • competitive compensation and remuneration, including annual performance bonus;
  • preventive healthcare plan, and group health and life insurance;
  • wide range of flexible benefits within a monthly budget;
  • office perks, wellbeing and mental health programs;
  • various social benefits and bonuses for personal or family events;
  • 9-to-5 workday and flexible work environment: hybrid or fully remote if you are located outside Bucharest;
  • additional paid and unpaid time off, including Sabbatical leave;
  • learning and growth opportunities based on individual development and career plans;
  • unlimited access to various eLearning resources.

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