Business Analyst with French

4 days ago

Bucharest, Bucureşti, Romania GCOO Full time

Societe Generale Global Solution Centre (SG GSC) acts as a business solution center for Societe Generale, one of the largest European financial groups. If you are looking for a great career opportunity within the IT world, then you are in the right place. 

Our IT Filiere has over 800 IT professionals, delivering services on four perimeters\: Retail Banking, Security and Infrastructure, Internal Support Applications, and Investment Banking. And our team is ready to expand and find new awesome colleagues to embark on this journey. 

We want to provide you a meaningful career where you feel authentic and love your job. Day after day. Your tasks will be diverse but will have one thing in common\: they will be useful to the community – on local levels and even global scales. Join us in shaping the world of tomorrow. The Future is You 

We are seeking to hire a skilled Business Analyst who will be in charge of the support, evolutive maintenance and deployment of  IT tools for CFT department.

What you will do:


•Coordinate, collect business and IT teams' needs and transpose them into functional specifications

•Perform tool configuration & setup

•Follow-up the implementation of other specifications with the development teams

•Coordinate the UAT and train the IT teams who will be using the tools

•Detect application defects and raise alerts to the development teams and/or tool provider;

•Manage complex tool issues, identify possible improvements in the tools, processes or procedures and participates in their implementation, most of the times working with different teams from other IT departments;

•Coordinate incident and problem management for the tools he/she is supporting

•Perform root-causes and proposes solutions

•Work closely with development teams and/or tool provider to solve bugs/regressions raised by L1 & L2 support team

•Ensure testing on tools' enhancements

•Maintain up-to-date documentation and application contacts

•Hold and participate to regular meetings with partners/IT teams from Bangalore & Paris

•Ensure training for peers, back-up and new colleagues

•Fluent in English and French

•At least 5 years of experience in IT support and 3 years in a similar Business Analyst/Quality Analyst role

•Previous experience in working with IT Service Management tools & ITIL processes is required

•Excellent analytical skills

•Very good MS Office (Excel, PowerPoint) skills

•SQL knowledge is a plus

•Problem-solving oriented

•Very good attention to details

•Excellent communication skills

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