L1 Support Analyst

1 week ago

Bucharest, Bucureşti, Romania GCOO Full time 10,000 - 20,000 per year
  • Proven experience in MS Office (Word, Excel, PowerPoint);
  • Strong French and English skills;
  • Quick thinking and fast solving skills;
  • The desire to work in fast-paced environment;
  • Creativity, team spirit and proactivity;
  • Nice to have SQL, People Soft.

Societe Generale Global Solution Centre (SG GSC) acts as a business solution center for Societe Generale, one of the largest European financial groups. If you are looking for a great career opportunity within the IT world, then you are in the right place. 

Our IT Filiere has over 800 IT professionals, delivering services on four perimeters\: Retail Banking, Security and Infrastructure, Internal Support Applications, and Investment Banking. And our team is ready to expand and find new awesome colleagues to embark on this journey. 

We want to provide you a meaningful career where you feel authentic and love your job. Day after day. Your tasks will be diverse but will have one thing in common\: they will be useful to the community – on local levels and even global scales. Join us in shaping the world of tomorrow. The Future is You 

Specifically, you will be required to:

  • Handle users' requests (ticket monitoring and closing for each request received);
  • User rights management (user profile creation/update/deletion);
  • Handle tool functionality related questions received from users;
  • Act as a back-up for a team member when required;
  • Work with L2 Support and/or other departments on technical issues; collaborate/participate to continuous improvement process that will help improve software performance, and/or upgrade interfaces;
  • Escalate cases to L2 if unable to solve incoming issues;
  • Identify and report any possible issue or tool bug to colleagues/concern teams;
  • Participate in report analysis alongside TL when needed;
  • Actively contributes to documentation and knowledge database development.

  • Business Analyst with French

    2 weeks ago

    Bucharest, Bucureşti, Romania GCOO Full time 15,000 - 30,000 per year

    Societe Generale Global Solution Centre (SG GSC) acts as a business solution center for Societe Generale, one of the largest European financial groups. If you are looking for a great career opportunity within the IT world, then you are in the right place. Our IT Filiere has over 800 IT professionals, delivering services on four perimeters\: Retail...

  • Business Analyst with French

    1 week ago

    Bucharest, Bucureşti, Romania GCOO Full time 15,000 - 30,000 per year

    •Fluent in English and French •At least 5 years of experience in IT support and 3 years in a similar Business Analyst/Quality Analyst role •Previous experience in working with IT Service Management tools & ITIL processes is required •Excellent analytical skills •Very good MS Office (Excel, PowerPoint) skills •SQL knowledge is a...

  • Service Desk Analyst with Dutch

    5 days ago

    Bucharest, Bucureşti, Romania Wipro Full time €20,000 - €40,000 per year

    Job DescriptionJob Title: Service Desk Analyst with DutchReq Id: 102854City: BucharestState/Province: BucharestPosting Start Date: 10/13/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs....

  • Senior Functional Analyst Sprint

    2 weeks ago

    Bucharest, Bucureşti, Romania Orange Full time €40,000 - €80,000 per year

    Locul de muncă: Bucuresti, str Gara Herastru, nr 4What We're Looking ForThe ERP Functional Analyst is responsible for maintaining, updating, and managing bugs, acting as an escalation point for interface monitoring, and contributing to the implementation of new features in the Sprint application across Orange entities.They perform analysis activities to...

  • Information Technology Support Specialist

    4 days ago

    Bucharest, Bucureşti, Romania K2 Corporate Mobility Full time 20,000 - 30,000 per year

    K2 Corporate Mobility is an independent global mobility expert, providing comprehensive services to corporate clients relocating their employees. We manage and deliver services through our global partner network and strive to be a true business partner – an extension of our clients' HR/Mobility function. We provide one accountable point of contact for HR...

  • Junior Support Analyst

    4 days ago

    Bucharest, Bucureşti, Romania BlackLine Full time €25,000 - €35,000 per year

    About the CompanyIt's fun to work in a company where people truly believe in what they're doing At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process....

  • Support Engineer/Analyst

    2 weeks ago

    Bucharest, Bucureşti, Romania SkyConsult Full time €30,000 - €40,000 per year

    Reports to:  Support Manager Main objectives of the Job: The Application Support Analyst will act as an escalation point for complex technical system incident resolution and will be responsible for ensuring application availability to end users in accordance with agreed Service Level Agreements. Main Duties and Responsibilities:Participates as a team...

  • Associate Application Support Analyst

    4 days ago

    Bucharest, Bucureşti, Romania BlackLine Full time 15,000 - 30,000 per year

    Get to Know Us:It's fun to work in a company where people truly believe in what they're doingAt BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our...

  • SAP Application Support Analyst

    1 week ago

    Bucharest, Bucureşti, Romania BlackLine Full time €15,000 - €30,000 per year

    It's fun to work in a company where people truly believe in what they're doingAt BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to...

  • Data Business Analyst WSB FCC

    2 weeks ago

    Bucharest, Bucureşti, Romania GCOO Full time 15,000 - 30,000 per year

    Behavioral skillsAbility to interact with others, reaction, communication skills, dedication, flexibility.Efficient, team spirit and ability to evolve in a fast and demanding work environment.Autonomy and ability to synchronize with others (management of priorities and deadlines).Efficiency and ability to evolve in a fast and demanding work...