Internship Support Analyst L2 with French

5 days ago

Bucharest, Bucureşti, Romania GCOO Full time 15,000 - 30,000 per year

Societe Generale Global Solution Centre (SG GSC) acts as a business solution center for Societe Generale, one of the largest European financial groups. If you are looking for a great career opportunity within the IT world, then you are in the right place. 

Our IT Filiere has over 800 IT professionals, delivering services on four perimeters\: Retail Banking, Security and Infrastructure, Internal Support Applications and Investment Banking. And our team is ready to expand and find new awesome colleagues to embark on this journey. 

We want to provide you a meaningful career where you feel authentic and love your job. Day after day. Your tasks will be diverse but will have one thing in common\: they will be useful to the community – on local levels and even global scales. Join us in shaping the world of tomorrow. The Future is You 

You will join the L2 IT support activities within ITIM/GSI department.

The ITIM/GSI department contributes to one of ITIM's four fundamental missions by guaranteeing the smooth functioning of the IS every day and contributing continuously to the improvement of the Quality of Services delivered by ITIM.

Specifically, you will be required to:

The service mainly covers the production environment\: Ensure daily monitoring of the optimal functioning of the services;User support\: requests for information or assistance regarding the use and operation of specific applications;Ensuring the prevention of malfunctions (continuous monitoring of services, development of procedures for monitoring the service, analysis and follow-up of incidents and problems in order to propose ways of optimisation and improvement in collaboration with the clients and the project owners);Incident management, handling and monitoring until closure;Participating in production monitoring committees and/or project committees;Maintaining up-to-date documentation (operating procedures, FAQs) and application contact list;Taking charge of ad hoc work and monitoring requests;Writing specific reports;Ensuring permanence on the perimeter according to established schedules and internal organization;Interest in the support field with knowledge in incident management processes/tools;Ability to analyze incidents and follow-up on incident instructions (communication, message, priority assignment, etc.);Good written communication; Autonomy, curiosity, rigor;A proactive and reactive attitude / A team spirit and a desire to learn continuously;Ability to analyze and synthesize;Middle French (must); Middle English (preferred;  but minimum A2);Banking knowledge and functional case analysis skills preferred

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