Internship ( CDD 6 months) - IT Support Analyst L2 with French

Reference 25000LIS

Responsibilities
You will join the L2 IT support activities within Transactis department.

Responsibilities

• Ensure the supervision and functional and application management of banking services and take charge the requests from Level 3;
• Take charge of incident management in conjunction with his team manager and other teams involved in the process;
• Provide ad hoc interventions to limit technical malfunctions
• Ensure the processing of requests for daily living and other ad hoc operating requests;
• Ensure the production of monitoring indicators for banking services within its scope;
• Ensure the implementation and updating of operational documentation related to the activity
• Ensure that the appropriate reports are written with your manager.

What you will do:

• The service mainly covers the production environment: Ensure daily monitoring of the optimal functioning of the services;
• User support: requests for information or assistance regarding the use and operation of specific applications;
• Incident management, handling and monitoring until closure;
• Participating in production monitoring committees and/or project committees;
• Maintaining up-to-date documentation (operating procedures, FAQs) and application contact list;
• Taking charge of ad hoc work and monitoring requests;
• Writing specific reports;
• Ensuring permanence on the perimeter according to established schedules and internal organization;

Required
Profile required

• Experience in the support field with experience in incident management processes/tools;
• Ability to analyze incidents and follow-up on incident instructions (communication, message, priority assignment, etc.);
• Good written communication;
• Autonomy, curiosity, rigour;
• A proactive and reactive attitude / A team spirit and a desire to learn continuously;
• Ability to analyze and synthesize;
• Middle English and French;
• Banking knowledge and functional case analysis skills preferred.

Why join us
SG GSC is a Great Place to Work certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

Plus, you will enjoy all our benefits:

• competitive compensation & remuneration, including annual performance bonus;
• preventive healthcare plan, and group health & life insurance;
• wide range of flexible benefits within a monthly budget;
• office perks, wellbeing and mental health programs;
• various social benefits and bonuses for personal or family events;
• 9-to-5 workday & flexible work environment: hybrid or fully remote if you are located outside Bucharest;
• additional paid and unpaid time off, including Sabbatical leave;
• learning and growth opportunities based on individual development and career plans;
• unlimited access to various eLearning resources.

Business insight
We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you're joining us for a period of months, years, or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful daily and develop or strengthen your expertise, you will feel right at home with us

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer, and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.
Diversity and Inclusion
We are an
equal opportunities employer
and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and
promoting all talents
, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.