Senior NOC Engineer

Ciklum is looking for a Senior NOC Engineer to join our team full-time in Romania.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Senior NOC Engineer, become a part of a cross-functional development team engineering experiences of tomorrow.

Responsibilities:

• Understand and analyze customers' problems and find appropriate, acceptable solutions
• Interfaces directly with customers at different stages of the problem resolution process, including understanding customer issues, communicating action plans for resolution, explaining developments, and conveying resolution
• Resolve complex technical issues through research, log analysis, issue reproduction, and advanced troubleshooting
• Back-up management, completion, verification and restoration
• Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers
• Thoroughly documents all issues and develops and reviews content for the knowledge base. Help develop and implement web-based support initiatives, including knowledge bases, technical and modeling techniques and documentation
• Provides direction, support and guidance in line with individuals' skills and abilities
• Service Desk Management, Incident Management and Monitoring
• Email, voice and conference communication with customers
• 24/7 availability or on-call after business hours (voluntary)

Requirements:

• Hands-on experience in installation and configuration of Linux operating systems, setup and operation of TCP/IP networking
• Strong Knowledge of Network protocols, architecture, design, and configuration
• Knowledge regarding at least one of the following vendor products: Cisco, Juniper, Palo Alto Networks, F5, VMWare OR Public Cloud networking
• Must have a passion for troubleshooting client problems and satisfying customer needs. Strong ability to research, diagnose, troubleshoot and identify solutions to resolve system issues
• Strong ability to combine monitoring functions and other ongoing processes
• Logging & Monitoring tools, e.g., Prometheus, Grafana, ELK, DataDog, NewRelic, Graylog etc.
• Understanding support procedures for proper reporting, escalation and follow-up 
• Experience at least in one of the Public Clouds (AWS, GCP, Azure, OCI)
• Solves performance and security issues
• Extends infrastructure components in established cloud computing providers
• Should be able to build/optimise support\sre processes together with the team
• Excellent English (both written and speaking skills are required)

Desirable:

• Cisco CCNA/CCNP certification
• Public cloud certification (AWS, GCP, Azure), CKA Certification
• Kubernetes experience
• API
• B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience

Personal skills:

• Customer-focused and team oriented; Service-oriented with a desire to help people
• Must be self-motivated, with a sense of urgency and efficiency and a strong work ethic
• Push the matter through
• Excellent interpersonal skills
• Exceptional attention to detail, reliable, stress-resistant
• Able to plan your own time. Responsible, initiative, multitasking, self-organized, eager to learn

What`s in it for you?

• Strong community: Work alongside top professionals in a friendly, open-door environment
• Growth focus: Take on large-scale projects with a global impact and expand your expertise
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
• Enjoy radical flexibility – work remotely or from an office, your choice
• Care: Medical subscription to Regina Maria, meal tickets of 16 ron net/day worked

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you'll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.
In Romania, we welcome top-tier tech talent — whether from our Bucharest office or fully remotely. Tap into deep industry knowledge, grow your career, and make an impact in an empowering environment.

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Explore, empower, engineer with Ciklum

Interested already? We would love to get to know you Submit your application. We can't wait to see you at Ciklum.