Senior Expert Fault Management

About this Role

The Assurance domain is part of Digital Network & OSS, focused on engineering and delivering Fault Management Systems that empower 1st and 2nd level operations to manage networks efficiently. This role is responsible for delivering Fault Management solutions that enhance network monitoring from the Network Operating Centre (NOC), increase automation capabilities, and enable zero-touch operations. The individual will define and deliver technical solutions across OSS platforms, analyse business requirements from internal NOC customers, and manage vendor relationships. They will also define the platform roadmap and contribute to strategic planning.

Who are you

You are a highly skilled professional with a strong background in OSS systems, particularly IBM Netcool. You bring at least five years of experience in telecommunications or IT, and hold an engineering degree in telecommunications, computer science, or a related field. You are collaborative, analytical, and customer-focused, with a systematic approach to problem-solving. You thrive in multinational, cross-country teams and communicate effectively across all levels.

What you will do

• Engineer Netcool Fault Management systems and complex solutions across European markets in alignment with business needs and strategic direction.
• Define product specifications and manage the product roadmap.
• Lead proof-of-concept designs and assess their impact on business requirements.
• Analyse internal customer needs and manage vendor interactions.
• Contribute to the development of the domain strategy and delivery roadmap.
• Manage project deliveries with budgets up to €5 million.
• Collaborate closely with Design Authorities to ensure compliance with design guidelines.

What skills you need

• Excellent knowledge of OSS systems, especially IBM Netcool.
• Strong communication skills for effective team and stakeholder interaction.
• Proven ability to work in multinational, cross-functional teams.
• Familiarity with agile methodologies such as Scrum.
• Strong customer orientation and goal-focused working style.
• Analytical and systematic approach to problem-solving.
• High-level expertise in programme and project management.
• Leadership competencies with positive and inclusive communication.

What skills you will learn

• Advanced automation and zero-touch operations in network monitoring.
• Strategic planning and roadmap development across OSS platforms.
• Cross-domain collaboration and vendor management.
• Exposure to group-wide technical deliveries and risk management.
• Visionary thinking and simplification strategies in engineering solutions.

About VOIS

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

VOIS #BeUnrivalled #CreateTheFuture
About Vodafone

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

What's in it for you

• Hybrid way of working: 2 days per week/ 8 per month
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology

• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.

• Special Paternal Program - 4 months of paid paternity leaveWe recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.
  
  Worried that you don't meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you're excited about this role but your experience doesn't align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.

VOIS

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