Resident Engineer

Resident EngineerThis role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Location: Hungary

The Resident Engineer will be required to develop and maintain an expertise on the products deployed within the customer's network and provide mentoring on HPE Juniper networking solutions.

The candidate will need to demonstrate a proven track of experience in the Resident Engineering environment. This is a senior role, and the candidate must be able to work on his own, under live network environment pressure.

This is a position with regular on-site work at the customer site in Hungary, working as part of a wider Customer Services team.

 Responsibilities:

In the frame of the Operational & Technical support to the customer, the Resident Engineer will carry out activities in the following typical key areas: 

• Acceptance testing of new software releases
• Implementation support
• Knowledge Transfer to customer staff
• Troubleshooting/fault finding and supporting operations
• Operational assistance (customer NOC)
• Analyzing network configurations
• Providing regular updates on work in progress and current issues
• Opening and helping drive Juniper TAC cases through to problem resolution 
• Producing written summary reports of the status of equipment and network problems, plus pertinent technical documentation, as requested by the customer
• Training the customer's implementation and support personnel to configure and operate Juniper Networks products and best practices
• Assisting the customer to develop Network Operating and Equipment Operating Procedures. The RE may also need to develop secondary skills in other products in the Juniper portfolio
• Serving as a central point of contact between the customer, Account Team, Juniper Technical Assistance Centre (JTAC), Engineering, Product Line Management (PLM) and Customer Services
• Being part of the customer's operating team for maintenance windows, supporting software upgrades and migrations

Minimum Qualifications: 

Minimum 5-year experience providing implementation and technical support of networking products (routers and switches) in WAN and LAN environments.

The ideal candidate for this role must be able to demonstrate the following credentials:

• A detailed understanding of the protocols surrounding IP service provider networks. These skills should include:

TCP/IP fundamentals IP sub-netting and super-netting and hierarchical routing principles Routing protocol operation (OSPF, IS-IS, BGP, MPLS, RSVP, IPv6, Segment Routing and BGP) Routing policies at BGP peering points VPNs and the associated tunneling technologies (L2TP, MPLS, etc.)

• Detailed technical experience in the installation and operation of switches and IP routers. This includes hands-on operation of management tools and network analyzers
• Strong experience in troubleshooting complex issues both at the device-level and network-level, in a multi-vendor environment. Able to isolate and identify configuration and product issues
• Comprehensive understanding of new WAN architectures including for segment routing SRv6 
• Understanding of multicast protocols and implementation of IPTV services over an IP infrastructure
• Comprehensive understanding of Broadband Networks Gateway (BNG) using protocols such as PPPoE and RADIUS as well as a fundamental understanding of Quality of Service (QoS) and Pseudowire Headend Termination (PWHT)
• Experience in managing and configuring Juniper MX or comparable BNG platforms is a plus
• Previous experience with Juniper Networks products (ACX, MX, PTX, EX, QFX, SRX devices) and JUNOS software
• Comfortable with Linux or other UNIX implementations, with scripting skills
• Strong Interpersonal skills. Ability to work in a diverse, multicultural team
• Strong organizational and time-management skills. Ability to work efficiently on multiple projects and under pressure
• Strong communications skills; ability to clearly articulate findings in written and verbal communications targeting different audiences: technical and non-technical, staff and management
• Fluent in Hungarian and English (speaking, reading and writing)

Additional Skills:

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

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Job:

Engineering

Job Level:

TCP_

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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It has come to HPE's attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.

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