VIP Account Manager

2 days ago

ClujNapoca, Cluj, Romania Solid Stake Full time 30,000 - 60,000 per year

VIP Account Manager will be a single point of contact for all accounts-related activities. They will develop and sustain excellent customer relationships at all levelsand ensure customer satisfaction.

Responsibilities within our team include:

  • Communication with the VIP players through mail, SMS, and chat.
  • Daily gaming experience and deposit activity analysis of the assigned VIP players to identify potential risks of churn and act upon it through predefined processes.
  • Initiate regular proactive contacts via phone and other communication channels to work on keeping the VIP players active while aiming for an increase in the player's lifetime value and long-term retention.
  • Build strong long-term relationships with the VIP players through regular casual and promotional contacts while ensuring outstanding user experience and service satisfaction through providing first-contact resolution on queries/issues.
  • Proposing players eligible for personal promotions ensure a customized experience for the key VIP players.
  • Act as the main point of contact within your clients' organizations

Facing the challenges of the role require:

  • Fluent English speaker - both written and spoken.
  • Communication skills at all levels
  • Excellent client service skills.
  • Time management skills
  • Ability to suggest and help implement improvements to the process
  • Share knowledge among colleagues
  • Achievement and success-driven personality
  • Analytical and reporting skills-a must
  • Previous experience as VIP account manager in iGaming (minimum one year) – a must.
  • Experience MS Excel – a must.
  • Experience using Jira & Confluence – an advantage.
  • German or other languages – an advantage.
  • Program language HTML – an advantage.

  • VIP Account Manager with German Language

    2 weeks ago

    Cluj-Napoca, Cluj, Romania Solid Stake Full time 30,000 - 40,000 per year

    At SolidStake, we believe that powerful ideas deserve bold storytelling. As a venture studio at the intersection of marketing, digital entertainment, and operations, we specialize in launching and scaling brands that captivate audiences and redefine online experiences.We're not just strategists—we're creatives, brand builders, and growth architects. From...

  • VIP Account Manager with German Language

    2 weeks ago

    Cluj-Napoca, Cluj, Romania SolidStake Full time 40,000 - 60,000 per year

    At SolidStake, we believe that powerful ideas deserve bold storytelling. As a venture studio at the intersection of marketing, digital entertainment, and operations, we specialize in launching and scaling brands that captivate audiences and redefine online experiences.We're not just strategists—we're creatives, brand builders, and growth architects. From...

  • VIP Team Lead

    2 days ago

    Cluj-Napoca, Cluj, Romania SolidStake Full time 60,000 - 80,000 per year

    At SolidStake, we believe that powerful ideas deserve bold storytelling. As a venture studio at the intersection of marketing, digital entertainment, and operations, we specialize in launching and scaling brands that captivate audiences and redefine online experiences.We're not just strategists—we're creatives, brand builders, and growth architects. From...

  • Accounts Payable Manager

    2 weeks ago

    Cluj-Napoca, Cluj, Romania XTENSOS Full time 45,000 - 55,000 per year

    We are seeking an experiencedAccounts Payable Managerto join our dynamic team in the tourism industry. In this role, you will oversee the full accounts payable function, ensuring accuracy, efficiency, and compliance across all vendor transactions. As part of a fast-paced and customer-focused sector, you'll play a key role in supporting smooth financial...

  • Key Account Manager

    4 days ago

    Cluj-Napoca, Cluj, Romania International Work Finder Full time €40,000 - €60,000 per year

    We are looking for a dynamic and results-oriented Food Service Key Account Manager to join the team of one of our partners – a growing company in the food & hospitality industry.The ideal candidate is passionate about sales, client activation, and building long-term business relationships. This role focuses on managing and developing key B2B accounts...

  • Team Lead Account Management

    2 days ago

    Cluj-Napoca, Cluj, Romania AUTO1 Group Full time 80,000 - 120,000 per year

    Company DescriptionAUTO1 Group is Europe's leading B2B sales platform for used cars. Operating in over 30 countries, we empower car dealers to buy vehicles seamlessly through our brand Your new RoleWe are looking for a motivated Team Lead to manage and develop our Hungarian-speaking Account Management team. In this role, you will lead by example, foster a...

  • Team Lead Account Management

    4 days ago

    Cluj-Napoca, Cluj, Romania AUTO1 Group Full time €30,000 - €60,000 per year

    Company Description AUTO1 Group is Europe's leading B2B sales platform for used cars. Operating in over 30 countries, we empower car dealers to buy vehicles seamlessly through our brand Job Description We are looking for a motivated Team Lead to manage and develop our Hungarian-speaking Account Management team. In this role, you will lead by example,...

  • Team Lead Account Management

    2 days ago

    Cluj-Napoca, Cluj, Romania AUTO1 Group Full time 30,000 - 60,000 per year

    Company DescriptionAUTO1 Group is Europe's leading B2B sales platform for used cars. Operating in over 30 countries, we empower car dealers to buy vehicles seamlessly through our brand Job DescriptionWe are looking for a motivated Team Lead to manage and develop our Hungarian-speaking Account Management team. In this role, you will lead by example, foster a...

  • Financial Accountant

    6 days ago

    Cluj-Napoca, Cluj, Romania Sales Consulting Full time 30,000 - 40,000 per year

    Responsibilities:Account assignment and recording of incoming invoices, cash statements and bank account statementsPosting and monitoring of business transactions in general ledger and subledger accountingChecking incoming payments and carrying out dunning proceduresResponsibility for accounts payable and accounts receivable management Assistance in the...

  • Accounts Payable

    6 days ago

    Cluj-Napoca, Cluj, Romania Sales Consulting Full time €25,000 - €60,000 per year

    We are seeking an experienced Accounts Payable Specialistto join our dynamic Finance team in the automotive sector. The ideal candidate will be responsible for managing and processing incoming invoices, ensuring booking accuracy in terms of accounting and VAT treatment. This role requires a strong understanding of accounting fiscal principles, proficiency in...