VIP Account Manager with German Language

2 weeks ago

ClujNapoca, Cluj, Romania Solid Stake Full time 30,000 - 40,000 per year

At SolidStake, we believe that powerful ideas deserve bold storytelling. As a venture studio at the intersection of marketing, digital entertainment, and operations, we specialize in launching and scaling brands that captivate audiences and redefine online experiences.

We're not just strategists—we're creatives, brand builders, and growth architects. From crafting breakthrough campaigns to driving data-informed performance, our teams blend imagination with insight to shape narratives that resonate and convert. Whether it's bringing a new venture to life or accelerating one that's already growing, we move fast, think big, and execute with purpose.

At SolidStake, we foster a culture where collaboration fuels creativity. We champion diverse talent and fresh perspectives, creating space for every team member to take ownership, elevate their craft, and make a real impact. Join us and help shape the brands—and the stories of tomorrow.

Position Overview:

VIP Account Manager will be a single point of contact for all accounts-related activities. They will develop and sustain excellent customer relationships at all levels and ensure customer satisfaction

Responsibilities within the team:

  • Communication with the VIP players through mail, SMS, and chat.
  • Daily gaming experience and deposit activity analysis of the assigned VIP players to identify potential risks of churn and act upon it through predefined processes.
  • Initiate regular proactive contacts via phone and other communication channels to work on keeping the VIP players active while aiming for an increase in the player's lifetime value and long-term retention.
  • Build strong long-term relationships with the VIP players through regular casual and promotional contacts while ensuring outstanding user experience and service satisfaction through providing first-contact resolution on queries/issues.
  • Proposing players eligible for personal promotions ensure a customized experience for the key VIP players.
  • Act as the main point of contact within your clients' organizations.

Facing the challenges of the role requires:

  • Fluent English and German speaker - both written and spoken
  • Communication skills at all levels
  • Excellent client service skills
  • Time management skills
  • Ability to suggest and help implement improvements to the process
  • Share knowledge among colleagues
  • Achievement and success-driven personality
  • Analytical and reporting skills-a must
  • Previous experience as VIP account manager in iGaming (minimum one year) – a must
  • Experience MS Excel – a must
  • Experience using Jira & Confluence – an advantage
  • Other languages – an advantage
  • Program language HTML – an advantage

  • VIP Account Manager with German Language

    2 weeks ago

    Cluj-Napoca, Cluj, Romania SolidStake Full time 40,000 - 60,000 per year

    At SolidStake, we believe that powerful ideas deserve bold storytelling. As a venture studio at the intersection of marketing, digital entertainment, and operations, we specialize in launching and scaling brands that captivate audiences and redefine online experiences.We're not just strategists—we're creatives, brand builders, and growth architects. From...

  • Sr Accountant

    2 weeks ago

    Cluj-Napoca, Cluj, Romania Aspen Technology Full time 30,000 - 60,000 per year

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...

  • Graduate Inside Sales Account Manager

    2 weeks ago

    Cluj-Napoca, Cluj, Romania Aspen Technology Full time 20,000 - 25,000 per year

    Job Description SummaryAspenTech is a market leader, providing software that optimizes process manufacturing – including oil and gas, petroleum, chemicals, pharmaceuticals and other industries that manufacture and produce products from a chemical process. The Graduate Inside Sales Account Manager (German speaking) will develop an understanding of...

  • Strategic Buyer with European Language

    2 weeks ago

    Cluj-Napoca, Cluj, Romania GEP Full time 40,000 - 60,000 per year

    Company OverviewGEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client's success, creating strong collaborative relationships that deliver extraordinary value year after year. Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000 enterprises,...

  • Strategic Buyer with European Language

    1 week ago

    Cluj-Napoca, Cluj, Romania GEP Full time 30,000 - 60,000 per year

    Company Overview:GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client's success, creating strong collaborative relationships that deliver extraordinary value year after year. Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000 enterprises,...

  • Tactical Buyer with German OR French

    2 weeks ago

    Cluj-Napoca, Cluj, Romania Genpact Full time €30,000 - €60,000 per year

    Ready to shape the future of work?At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and...

  • Project Manager

    2 weeks ago

    Cluj-Napoca, Cluj, Romania Emerson Career Site Full time 40,000 - 80,000 per year

    In this role, you will manage full projects and/or support the Front Sales Office PM in leading the internal execution of large and strategic projects.  You will be accountable for delivering projects, and achieving customer happiness and an acceptable level of profitability. Projects may span multiple areas and businesses, so you will use your project and...

  • Project Manager

    2 weeks ago

    Cluj-Napoca, Cluj, Romania Emerson Full time 30,000 - 60,000 per year

    Job DescriptionIn this role, you will manage full projects and/or support the Front Sales Office PM in leading the internal execution of large and strategic projects. You will be accountable for delivering projects, and achieving customer happiness and an acceptable level of profitability. Projects may span multiple areas and businesses, so you will use your...

  • Accounting Specialist

    2 weeks ago

    Cluj-Napoca, Cluj, Romania Vertiv Full time 20,000 - 25,000 per year

    As Finance Accounting Specialist in our Financial Shared Service, you will learn how to deliver first class accounting services to our internal clients, and you will work in a dynamic team with high focus on personal development with challenging, varied tasks and responsibility from the outset.The Accounting Specialist covering this role will learn and work...

  • Accounting Specialist

    2 weeks ago

    Cluj-Napoca, Cluj, Romania Vertiv Full time 20,000 - 25,000 per year

    As Finance Accounting Specialist in our Financial Shared Service, you will learn how to deliver first class accounting services to our internal clients, and you will work in a dynamic team with high focus on personal development with challenging, varied tasks and responsibility from the outset. The Accounting Specialist covering this role will learn...