Order Management Specialist with German

1 week ago

Bucharest, Bucureşti, Romania Wipro Full time €15,000 - €30,000 per year

This job is available in a
full remote model.

Are you passionate about making things happen, staying organized, and building strong customer relationships? At
Wipro Romania
, we're looking for a proactive and communicative
Order Management Associate
to ensure smooth and successful delivery of services to our global clients.

Since 2007, Wipro Romania has been a key part of Wipro's global presence, offering innovative solutions to clients across industries. Join a diverse team where your contribution truly makes a difference.

What You'll Be Doing

Coordinating the Delivery Process

  • Manage and oversee the progress of customer orders (Telecommunication products)
  • Collaborate with internal teams and partners to keep things moving
  • Monitor progress and make sure everything stays on track
  • Contribute to improvements in the way we deliver services

Working with Customers

  • Validate order details and confirm requirements with customers
  • Stay in touch with all stakeholders during the process
  • Keep customers updated on progress and proactively manage expectations
  • Handle any issues that arise and ensure a smooth resolution
  • Ensure a positive experience and high satisfaction throughout the process

Supporting Project Delivery

  • Support planning and timelines for delivery success
  • Provide updates to internal teams and help set realistic expectations
  • Work with both internal teams and customers to manage priorities

Partner Coordination

  • Help manage the activities of external service providers
  • Follow up on service readiness and any early challenges
  • Support quality assurance and smooth handover

Sharing Knowledge & Mentoring

  • Share your experience with new team members
  • Contribute ideas for process improvements

What We're Looking For

  • Fluent in English and German
    (spoken & written)
  • Great communication and interpersonal skills
  • Strong organizational skills and attention to detail
  • Customer-first mindset with a proactive approach
  • Able to manage several tasks and priorities calmly
  • Positive, collaborative team spirit
  • Confidence to work independently when needed

A desire to grow and contribute to a global team

What we will offer you:

  • Attractive compensation package with a diverse set of social benefits (Private Pension Plan (Monthly Benefit budget, Medical insurance, Life insurance, Christmas bonus etc)
  • Great career opportunity to work for one of the biggest brands in the world in a unique work environment
  • Open-concept offices designed for both team work and relaxation with ping pong, billiards, foosball etc
  • Child Birth Allowance
  • Sport events sponsorship for employees
  • Complex Record & recognition scheme ( both non-monetary and monetary options)
  • Monthly subscription @ Bookster - the first modern library for companies in Romania
  • Employee Referral Program with attractive incentive schemes
  • Extra annual leave days depending on the total length of working experience at Wipro
  • Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external trainings and certifications
  • Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects

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