Order Management Specialist
16 hours ago
We are looking for a dynamic colleague who shares our passion for technology and cares for our planet. In return we offer great opportunities to grow yourself in a truly global enterprise where respect, value creation, collaboration, integrity, taking care of each other, and gratitude is highly valued.
As an
Order Management Specialist
, you will have the following responsibilities:
- Control, confirmation, and expedition of received customer orders, in line with order planning and standards, for timely delivery of Yokogawa products, services and projects.
- Ensuring a correct handling of customer orders in line with specific requirements of the customer, guaranteeing (external and internal) customer satisfaction, following different local legal requirements and multiple entities regulations and processes.
- Enter orders into the ERP system (SAP) in line with the details of the received customer orders, ensure up-to-date data availability for departments (e. g. production, logistics and sales) and maintain order tracking.
- Prepare for purchase requisitions, expedite purchase orders in line with customer orders, to fulfill agreed customer requirements.
- Arrange/coordinate daily customer order (outbound) shipments, in line with promised delivery times, ensuring "just-in-time" delivery of Yokogawa products and third-party material.
- Develop and maintain internal and external customer relations resulting in an optimal collaboration for all parties, with all Yokogawa operating companies.
- Create, collaborate, and work on setting and improving the optimal processes, flows and procedures. Support standardization for order management processes.
- Define and monitor quantitative and qualitative process metrics to create and maintain internal and external customer satisfaction leading to optimal efficiency.
And you respond to these requirements:
- You are a highly motivated and flexible person who is willing to work in an international oriented company.
- Respect, collaboration, and integrity are important values to you.
- Open minded, adaptable, with a positive attitude and eager to learn and develop.
- Customer and results oriented with good communication skills.
- Preferably over 3 years of working experience. Experience in a similar role represents an advantage.
- Ability to coordinate standard logistic process in line with company management standards.
- Capacity to contribute to standardization of work routines, practices, and procedures.
- Ability to understand cultural differences and to efficiently collaborate with multiple cultural environments.
- Good knowledge of MS Office applications.
- Experience in SAP would be an advantage.
- Fluent in English.
What we promise to offer:
- Freedom to do your job and autonomy is important to us.
- Exciting challenges within a mature organization that demands a high degree of individual responsibility and promotes initiatives.
- A fun working atmosphere with various opportunities to work with awesome colleagues all over the world.
- Innovative and advanced high-technology products and services.
- Excellent career opportunities within an international environment.
- Interesting benefits: medical services subscription, meal tickets, work-from-home allowance, holiday bonus, transport allowance, 26 leave days/ year, etc.
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