Client Service Analyst

2 weeks ago

Bucharest, Bucureşti, Romania Deloitte Full time €40,000 - €60,000 per year

Description & Requirements
Who we are looking for
As a Client Service Analyst in GES, you will work on multiple client accounts and will be responsible for day-to- day communication with and between the Global Deloitte network.

Who we are looking for:

  • Previous work experience as Immigration/Visa Consultant, Travel Consultant, or similar role in the Immigration services industry. Business Visa, Schengen Visa and Global Immigration experience are a plus;
  • Strong understanding of Visa regime, Immigration requirements, procedures different visa categories and any related legislation;
  • Detail-oriented and research driven;
  • Excellent time management and prioritization skills;
  • Strong attention to details with a focus on quality and efficiency;
  • Solution-oriented approach - flexibility and ability to adapt to unforeseen situations;
  • Ability to conduct research independently;
  • Excellent communication and client services skills;
  • Motivated, energetic and able to work as part of a team;
  • Ability to deliver good customer service, perform under pressure, and meet deadlines;
  • English and Romanian proficiency;
  • In-depth knowledge in the use of Microsoft Office resources (Excel, Outlook).

Your future role
The successful candidate will be responsible for but not limited to the following:

  • Providing expert advice to clients in completing Visa applications and planning their upcoming business trips;
  • Ensuring clients have clear understanding of the Visa requirements and that all applications and documents submitted are accurate and complete;
  • Organizing and managing relevant documents and paperwork re quired for the visa applications;
  • Ensuring that all of the information provided by the client is accurate and correct, meeting all requirements for the Visa application;
  • Overseeing all aspects of the Visa application, making sure that the application processes runs smoothly and withing the required timeframe guided by the client travel dates;
  • Oversee the completion of all relevant visa application documents and ensure that they are submitted within the time limit set by the government;
  • Performing administrative duties such as bundling applications, filing and organizing documents;
  • Keeping up-to-date with the visa applications / immigration changes;
  • Answering to specific queries and providing support for visa-related matters;
  • Delivering training sessions for more junior team members;
  • Following the internal procedures and policies on quality assurance and continuous improvement, reporting, registration of working hours, etc;
  • Performing ad-hoc tasks assigned by the Team Leader, in accordance with the objectives of the department.

*Selection process*

  • We thank all applicants in advance for submitting their resumes but please note that only those candidates selected for an interview will be contacted.

About Deloitte
In Romania, the services are provided or supported by Deloitte Audit SRL, Deloitte Tax SRL, Deloitte Consultanta SRL, Deloitte Accounting SRL, Deloitte Fiscal Representative SRL, Deloitte Tehnologie SRL, Deloitte Support Services SRL and Deloitte Shared Services SRL. With more than 3,000 professionals, Deloitte in Romania provides services in audit, tax, legal, consulting, financial advisory, risk advisory, business processes, as well as technology services and other related services. To learn more about how Deloitte makes an impact that matters, please visit and connect with us on Facebook, LinkedIn, YouTube and Instagram.

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