Téléconseiller Service Assurance

15 hours ago

Bucharest, Bucureşti, Romania Cegedim Service Center Full time 18,000 - 25,000 per year

Votre Mission Chez Cegedim
Vous êtes dynamique, sociable et adaptable, passionné(e) par la communication en français et la relation client, rejoignez-nous pour travailler dans un environnement francophone, auprès de gens passionnés et inspirés

Responsabilités

  • Répondre aux appels distribués au poste du gestionnaire et identifier les références de l'appelant dans la base de données
  • Identifier complètement et correctement les informations et les situations exprimées par les interlocuteurs dans l'appel, ainsi que les pièces justificatives nécessaires
  • Fournir des réponses claires, après vérification préalable des sources d'information existantes
  • S'assurer que les procédures et les instructions en vigueur sont respectées en fournissant les informations et les arguments nécessaires pour débloquer les réclamations
  • Transmettre de diverses informations explicatives ou correctives par courrier électronique
  • Assurer un service de qualité en respectant les délais de traitement convenus
  • Assurer la traçabilité des demandes traitées dans la base de données
  • Mettre à jour les données des adhérents pour les Assurances Maladie Complémentaire, selon les procédures
  • Faire des escalades pour débloquer les cas hors procédure ou en anomalie
  • Orienter le client si nécessaire vers le service compétent.

Bénéfices

  • Salaire attractif dès la prise de poste
  • Bonus de performance important et périodique
  • Système varié de bénéfices (tickets restaurant, remboursement des frais de transport, chèques-Vacances, vouchers, bookster, bibliothèque française etc.)
  • Primes de cooptations et pour évènements familiaux
  • Abonnement médical privé de top + assurance maladie
  • Formations et cours de langue française (Institut Français)
  • Opportunités de développement professionnel
  • Management de proximité et bonne ambiance de travail
  • Evènements réguliers et activités de team building.

Compétences
Profil de candidat recherché :

  • Très bonnes aptitudes de communication en français – au moins B2 (interaction avec les professionnels de santé et les collègues en France)
  • Une expérience sur un poste similaire sera appréciée
  • Rigueur, rapidité et aisance avec l'outil informatique (Word et Excel)
  • Très bonne capacité d'écoute et orientation client.

Le Profil Recherché

  • Compétences de communication
  • Assertivité
  • Attention aux détails
  • Flexibilité et capacité d'apprentissage
  • Participation active
  • Conformité aux politiques et aux pratiques de l'organisation.

Compétences
French

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