
Téléconseiller Service Assurance
15 hours ago
Votre Mission Chez Cegedim
Vous êtes dynamique, sociable et adaptable, passionné(e) par la communication en français et la relation client, rejoignez-nous pour travailler dans un environnement francophone, auprès de gens passionnés et inspirés
Responsabilités
- Répondre aux appels distribués au poste du gestionnaire et identifier les références de l'appelant dans la base de données
- Identifier complètement et correctement les informations et les situations exprimées par les interlocuteurs dans l'appel, ainsi que les pièces justificatives nécessaires
- Fournir des réponses claires, après vérification préalable des sources d'information existantes
- S'assurer que les procédures et les instructions en vigueur sont respectées en fournissant les informations et les arguments nécessaires pour débloquer les réclamations
- Transmettre de diverses informations explicatives ou correctives par courrier électronique
- Assurer un service de qualité en respectant les délais de traitement convenus
- Assurer la traçabilité des demandes traitées dans la base de données
- Mettre à jour les données des adhérents pour les Assurances Maladie Complémentaire, selon les procédures
- Faire des escalades pour débloquer les cas hors procédure ou en anomalie
- Orienter le client si nécessaire vers le service compétent.
Bénéfices
- Salaire attractif dès la prise de poste
- Bonus de performance important et périodique
- Système varié de bénéfices (tickets restaurant, remboursement des frais de transport, chèques-Vacances, vouchers, bookster, bibliothèque française etc.)
- Primes de cooptations et pour évènements familiaux
- Abonnement médical privé de top + assurance maladie
- Formations et cours de langue française (Institut Français)
- Opportunités de développement professionnel
- Management de proximité et bonne ambiance de travail
- Evènements réguliers et activités de team building.
Compétences
Profil de candidat recherché :
- Très bonnes aptitudes de communication en français – au moins B2 (interaction avec les professionnels de santé et les collègues en France)
- Une expérience sur un poste similaire sera appréciée
- Rigueur, rapidité et aisance avec l'outil informatique (Word et Excel)
- Très bonne capacité d'écoute et orientation client.
Le Profil Recherché
- Compétences de communication
- Assertivité
- Attention aux détails
- Flexibilité et capacité d'apprentissage
- Participation active
- Conformité aux politiques et aux pratiques de l'organisation.
Compétences
French
-
TV Service Assurance Engineer
15 hours ago
Bucharest, Bucureşti, Romania Orange Full time €30,000 - €60,000 per yearHow would you like to work in IT & Communication, toying with cutting edge technologies and enjoying your life? Come closer to#LifeAtOrange.︃︋︃︄︅︈︇︂︆︄︄︁︁︌︈︂︇︍︈︆︅︊︄︈︌︊︂What we're looking forAs a Service Assurance Engineer you will be responsible for overseeing the entire Orange TV...
-
Quality Assurance Lead
15 hours ago
Bucharest, Bucureşti, Romania Societe Generale Global Solution Centre Romania Full timeReference 25000IKYResponsibilitiesThe Quality Assurance Lead is responsible for overseeing the activity of the Quality Assurance team, implementing and maintaining an effective quality testing system for the processes delivered by the operational teams, in alignment with the quality assurance framework, methodology and organizational norms. Works in close...
-
Consultant SRH+
15 hours ago
Bucharest, Bucureşti, Romania CEGEDIM Full time €40,000 - €50,000 per yearContrat permanentTemps pleinExpérience : pas de préférenceBUT, Licence, Bac+3Informatique / Systèmes d'informationContexteVous êtes curieux(se) et dynamique, attiré(e) par les activités techniques, configuration et maintenance des applications RH, rejoignez-nous pour travailler dans un environnement francophone, auprès de collègues passionnés et...
-
Functional Quality Assurance
1 week ago
Bucharest, Bucureşti, Romania Inetum Full time 15,000 - 30,000 per yearCompany DescriptionOrganization Our Mission Statement Digital and human resources at the center of the sustainable development of our society. In a world of continuous transformation, accelerated by technological developments and societal challenges, it is necessary to adapt in an ongoing, agile way to meet the challenges of the future. About Inetum ...
-
Functional Quality Assurance
1 week ago
Bucharest, Bucureşti, Romania Inetum Full time €40,000 - €60,000 per yearCompany Description OrganizationOur Mission StatementDigital and human resources at the center of the sustainable development of our society.In a world of continuous transformation, accelerated by technological developments and societal challenges, it is necessary to adapt in an ongoing, agile way to meet the challenges of the future.About InetumInetum is a...
-
Quality Assurance Specialist
14 hours ago
Bucharest, Bucureşti, Romania HKSW Studios Full time 25,000 - 40,000 per yearHacksaw Studios is a company that builds online games. Our games can be played both in social gaming and real money modes. We have a wide distribution and our games are played by millions of people every month by players all over the world.We are currently looking to expand our team with a Quality Assurance Specialist.We offer a nice office in Bucharest, an...
-
Functional Quality Assurance
2 weeks ago
Bucharest, Bucureşti, Romania Societe Generale Global Solution Centre Romania Full time €15,000 - €30,000 per yearReference 25000JFRResponsibilitiesYour future team :Societe Generale Group's Insurance business is at the heart of the group's development, in synergy with all the Retail Banking, Private Banking and specialized financial services businesses, in France and abroad. Its main challenge is to design and deliver fast, easy-to-use IT solutions that are innovative,...
-
Functional Quality Assurance
1 week ago
Bucharest, Bucureşti, Romania Societe Generale Full time €20,000 - €40,000 per yearResponsibilitiesYour future team :Societe Generale Group's Insurance business is at the heart of the group's development, in synergy with all the Retail Banking, Private Banking and specialized financial services businesses, in France and abroad. Its main challenge is to design and deliver fast, easy-to-use IT solutions that are innovative, scalable and...
-
Functional Quality Assurance
6 days ago
Bucharest, Bucureşti, Romania Société Générale Full time 15,000 - 30,000 per yearResponsibilitiesYour future team :andnbsp; Societe Generale Groupandrsquo;s Insurance business is at the heart of the groupand#39;s development, in synergy with all the Retail Banking, Private Banking and specialized financial services businesses, in France and abroad. Its main challenge is to design and deliver fast, easy-to-use IT solutions that are...
-
Quality Assurance Analyst II
2 weeks ago
Bucharest, Bucureşti, Romania Worldpay Full time €30,000 - €60,000 per yearAre you ready to write your next chapter?Make your mark at one of the biggest names in payments. We're looking for a Quality Assurance Analyst II to join our ever evolving Worldpay Push to Account and Payouts (WPAP) team to help us unleash the potential of every business.What you'll own as the Quality Assurance Analyst IIOperating within a collaborative SAFe...