 
						Fixed Network
2 days ago
Backoffice Engineer
Job Description
General requirements (must have):
· NOC/SOC experience with good understanding of specific SLAs and KPIs
· Network monitoring tools
· Ticketing tools
· Understanding of general networking concepts at CCNA/CCNP level
· Understanding of service provider architecture/infrastructure
· English C1-C2
· German B2
· Self-reliant and w/ Ability to learn fast
Specific requirements (nice to have):
· Linux
· Experience with FTTx and xDSL (VDSL, Vectoring) networks
· Optical networks/WDM - access, transport
· Generic understanding of MPLS/IP
· Nokia SR, Nokia OLT, Nokia DSLAM
· AAA, FW
· Microwave technology - preferred Ceragon
· TCP/IP stack + protocols: Ethernet, BGP, ISIS, MPLS, L2-L3 VPN
· Network automation (w/ bash/python)
Job description
Daily activity consists of:
· Diagnosis of all minor, major and critical alarms
· Creating and resolving incident tickets considering SLAs
· Fault management and Troubleshooting
· Planning, Creating and implementing change requests/tickets
· Support for on-site technician - troubleshooting, repairing, replacing - network elements & infrastructure elements
· Network performance monitoring and reporting
· Integration network elements
· Configuration network elements and services
· Creating and maintaining documentation
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