Back Office Employee

21 hours ago

Timișoara, Timiş, Romania Infoplus Technologies UK Limited Full time 40,000 - 60,000 per year

Job Title: Level 2 Back Office Engineer

Type of work: Fixed Term Contract

Duration: 1 year

Mode of Work: Hybrid - 3 days onsite in a week

Location: Timisoara, Romania

Experience: 3-6 years

Languages Required: German - B2 or more, English - Fluent

Working Hours: Business Hours with 24*7 on-call support (minimum 1 week a month)

Job Description

General requirements (must have):


• NOC/SOC experience with good understanding of specific SLAs and KPIs


• Network monitoring tools


• Ticketing tools


• Understanding of general networking concepts at CCNA/CCNP level


• Understanding of service provider architecture/infrastructure


• English C1-C2


• German B2


• Self-reliant and w/ Ability to learn fast

Specific requirements (nice to have):


• Linux


• Experience with FTTx and xDSL (VDSL, Vectoring) networks


• Optical networks/WDM - access, transport


• Generic understanding of MPLS/IP


• Nokia SR, Nokia OLT, Nokia DSLAM


• AAA, FW


• Microwave technology - preferred Ceragon


• TCP/IP stack + protocols: Ethernet, BGP, ISIS, MPLS, L2-L3 VPN


• Network automation (w/ bash/python)

Job description

Daily activity consists of:


• Diagnosis of all minor, major and critical alarms


• Creating and resolving incident tickets considering SLAs


• Fault management and Troubleshooting


• Planning, Creating and implementing change requests/tickets


• Support for on-site technician - troubleshooting, repairing, replacing - network elements & infrastructure elements


• Network performance monitoring and reporting


• Integration network elements


• Configuration network elements and services


• Creating and maintaining documentation

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