Dutch-Speaking Customer Support Hero

7 hours ago

Bucharest, Bucureşti, Romania CBT Full time 60,000 - 80,000 per year


Job Title: Dutch-Speaking Customer Support Hero – Join Our Dynamic Team at Cross Border Talents
Location: Hybrid (Remote & On-site)
Company: Cross Border Talents
Salary: 6500 RON Net/month + Meal Tickets (25 RON/day) + Retention Bonus (1000 RON net every 3/6/9 months) + Private Medical Insurance

Ready to make a difference?
At Cross Border Talents, we're seeking a motivated Dutch-speaking individual to join our team as a Customer Support Hero. If you have a passion for helping others and are excited about delivering exceptional service, this is your opportunity to thrive in a flexible and fast-paced environment. We believe in supporting our team's growth while maintaining a fun, dynamic workplace culture. Ready to take the leap?

What You'll Be Doing:

  • Be the first point of contact: Answer customer inquiries through phone, email, and chat, providing a positive and solutions-focused experience.
  • Solve and shine: Troubleshoot customer issues effectively and ensure smooth resolutions every time.
  • Provide expert advice: Use your knowledge to offer customers tailored guidance and support for their specific needs.
  • Manage bookings with precision: Process reservations, cancellations, and modifications accurately and efficiently.
  • Handle challenges with professionalism: Address customer concerns or complaints with care and attention, leaving them feeling valued and heard.
  • Stay organized: Maintain clear and accurate records of all customer interactions to help improve our service delivery.
  • Work closely with the team: Collaborate with other departments to resolve customer issues in a timely and effective manner.

What We're Looking For:

  • Dutch speaker: Fluency in Dutch (both written and spoken) is a must, with a talent for clear and empathetic communication.
  • Customer-first mindset: You are passionate about delivering excellent service and ensuring every customer feels heard and valued.
  • Problem-solving skills: You remain calm under pressure and are quick to find effective solutions.
  • Previous customer service experience is a plus, but your willingness to learn and passion for helping others is what matters most.
  • Adaptability: You can thrive in a hybrid work environment, comfortably balancing remote and in-office work.

What You Get in Return:

  • Competitive Salary: 6500 RON Net/month.
  • Meal Tickets: 25 RON/day to keep you energized throughout the day.
  • Retention Bonuses: Enjoy a 1000 RON net bonus every 3, 6, and 9 months.
  • Private Medical Insurance: To keep you and your family covered.
  • Hybrid Work: Enjoy the flexibility of working remotely and in the office.
  • Career Development: Access to ongoing training and professional growth opportunities.

How to Apply:
Excited to join us? We can't wait to hear from you Apply now by submitting your resume and a cover letter that highlights why you're the perfect fit for the role. At Cross Border Talents, we believe in empowering our team members to succeed. Join us and help us continue delivering top-notch customer support


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