HR Implementation Specialist

1 week ago

Bucharest, Bucureşti, Romania bestjobs Full time 15,000 - 30,000 per year

Performs analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.

He / She works directly with the customers and manages the end-to-end implementation of the HRO modules. Also, he / she works in a tight-knit partnership with the BU in order to ensure the highest level of service to customers.

According to his/her mission, the HR Implementation Specialist must manage all the required functional leadership activities related to the new customers' implementation processes.

Responsibilities

:

Perform analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.

In this respect, he/she must carry out the following actions:

  • Manage the end-to-end implementation of HRO modules
  • Ensure customer service within the framework of the contract
  • Facilitate client meetings, drafting reports, deliverables and client responses
  • Define and supply liaising documents
  • Provide progress updates to the client and ensure mutual commitments are upheld
  • Assist the client in deploying HRO modules, and, in this capacity, he/she may also train users
  • Identify any potential needs for HR support
  • Coordinate and share information with all stakeholders
  • Offer the best level of Service to customers
  • Maintain, develop and optimize the HR modules for customers
  • Performing specific configuration activities in the HR modules, according to the customers' requirements
  • Support the client during the testing phase and sign off on the implementation phase
  • Ensure the smooth continuity of the client's operations, especially in regard to the transition towards the HR Customer service department
  • Owning and improving the process and procedures in place, in line with the continuous improvement culture of the company

Reports & Performance Metrics
:

  • On time delivery
  • Quality control reports
  • Productivity rate
  • Backlog

Knowledge and Skill Requirements:

  • French language – B2 level minimum
  • English would be a plus
  • MS Office tools knowledge (Excel, PowerPoint, Word…)
  • HR knowledge would be a plus
  • Siebel CRM functional knowledge would be a plus
  • Knowledge and experience with Business Objects Web Intelligence or other reporting tools would be a plus
  • Ability to manage several projects in parallel
  • Excellent customer service abilities
  • Take initiatives to improve customer satisfaction
  • Be able to speak and write easily & clearly
  • Analytical skills and an ability to summarize
  • Organized, rigorous and autonomous

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