Work and Life HR Specialist with Dutch language

1 week ago

Bucharest, Bucureşti, Romania Mondelēz International Full time 20,000 - 25,000 per year

What You Will Bring

  • Proven criticalaEUR'thinking and problemaEUR'solving skills.
  • A growthaEUR'oriented mindset with a strong eagerness to learn.
  • Genuine enthusiasm for working with people and building positive, longaEUR'term relationships.
  • Exceptional attention to detail and commitment to customer centricity.
  • Resilience in a fastaEUR'paced, multicultural environment.
  • Practical experience with caseaEUR'management systems (ServiceNow, Workday).
  • Fluent English and Dutch at B2aEUR"C1 level - French language is a plus.

Previous HR, customer service or administrative experience in an SSC/BPO setup is a plus. Key Responsibilities

  • Execute HR processes in strict accordance with Standard Operating Procedures (SOPs) and corporate policies.
  • Maintain expert knowledge of systems (Workday, ServiceNow) to provide timely, highaEUR'quality service.
  • Act as the primary point of contact for general and specialized HR inquiries, delivering clear and accurate solutions.
  • Perform data updates and system transactions when selfaEUR'service is unavailable, ensuring full SOP compliance.
  • Research and analyze employee queries to drive effective resolutions.
  • Manage personal data in line with GDPR and internal audit requirements, including secure deletion of sensitive records.
  • Cultivate strong partnerships with key stakeholdersaEUR"People Leads, Talent Acquisition, People Experience, My Pay and My Rewards.
  • Collaborate flexibly across SSC teams to address volume fluctuations, case complexity and timeaEUR'zone differences.
  • Partner with your manager to design and implement process enhancements that elevate the employee experience.
  • Proactively identify operational gaps, propose solutions and drive continuous followaEUR'through.

SubjectaEUR'Matter Expertise

  • Independently handle confidential or highaEUR'complexity cases with discretion.
  • Onboard, train and mentor new WandL HR Advisors, tracking their progress against development plans.
  • Ensure full compliance with all policy requirements in every transaction.
  • Conduct internal audits and controls, share findings with colleagues and escalate critical issues.
  • Act as Key / Super User, Position or PromotionaEUR'inaEUR'Place Specialist in designated HR systems.
  • Support team projects by providing guidance and subjectaEUR'matter expertise. Job specific requirements:

3 days/week at the office

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