Associate Technical Account Manager

2 weeks ago

ClujNapoca, Cluj, Romania Yardi Romania Full time $40,000 - $60,000 per year

Join our dynamic team in Cluj, where you'll collaborate closely with colleagues in the US and Pune to drive innovation and enhance user experiences. As part of this team, you'll learn front-end functionality of Yardi products like CRM IQ and Voyager 8, helping configure and optimize their settings. You'll play a key role in training Virtuoso, Yardi's AI-driven chat assistant, to provide intelligent and helpful responses.

The primary responsibilities include live chatting with CRM IQ and Voyager 8 customers via the Intercom app, as well as coordinating and conducting calls with colleagues for escalations, but only in exceptional cases. Please note, even though this position involves Live Chat support, exceptional English speaking and writing skills remain a key requirement.

This is a dynamic role with multiple learning opportunities. Plus, you will also have the chance to collaborate with colleagues from other Yardi offices.

Career Path: We provide extensive opportunities for career growth, including transitions into roles such as TAM, Senior TAM, Technical Analyst, Senior Technical Analyst, QA positions, and leadership roles.

This position has a fixed schedule, from Monday - Friday, 11:30 am - 8 pm.

This position is available in a hybrid regime that implies working from the office at least once a week. Therefore, please take into account that you would need to be located in or near the Cluj-Napoca area.

What you'll do:

  • Live chat with customers on issues they are facing;
  • Resolve the client user's issue;
  • Communicate with our internal specific support teams, when needed on cases and escalations;
  • Run SQL queries in client's database tables.

What we're looking for:

  • Bachelor's degree is desired;
  • Fluency in English;
  • Strong communication skills;
  • Client management skills are considered a plus;
  • Strong analytical and problem-solving skills;
  • Ability to quickly learn new technologies and processes;
  • Excellent organizational skills;
  • Ability to work independently and as a member of a team;
  • SQL experience will be put to good use.

It is considered a plus:

  • Experience working with Voyager.

Benefits:

  • Highly competitive salary;
  • Up to two thousand USD educational reimbursement plan/calendar year;
  • Comprehensive private medical and life insurance plan;
  • Modern technology, work methods and tools;
  • Possibility to participate in various training programs and conferences;
  • Forty RON/day meal tickets;
  • Frequent internal engagement activities, themed parties & team-buildings;
  • Discount plans for fitness centers, restaurants and various service providers;
  • Fresh fruits, snacks, and coffee in the office;
  • Open-air terraces, game rooms.

Company details

Yardi Romania is part of Yardi Systems, Inc., an American company founded in 1984 that has become the leading provider of software solutions for the real estate industry, with over 45 offices and 9000 employees worldwide. Our development center in Cluj-Napoca opened in 2010, is the second-largest Yardi office in the world – counting over 1300 dedicated professionals with highly diverse skillsets, ranging from software development to data research and analysis, marketing, journalism, consulting, and customer service.

Get to know us better on our website and Facebook page


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