ERP Technical Account Manager

Who we are:

We are
a software development company
where people, passion, and technology come together to shape the future of real estate through our own innovative products.

In 2025, we're proudly celebrating 15 years of Yardi Romania in Cluj-Napoca
Since opening our doors in 2010, our Cluj-Napoca office has grown into the second-largest Yardi location worldwide. As part of Yardi Systems, Inc., a global leader in real estate software, founded in 1984, we're connected to a network of over 45 offices and 9,000+ colleagues across the globe.

Our success is driven by a diverse team of more than 1,300 professionals, including software developers, marketers, consultants, data researchers, customer service specialists, and many more.
Think you'd be a great fit? Join #TeamYardi.

Your impact:

We are looking for an ERP Technical Account Manager who is eager to pursue a career in a multinational company.

You will work closely with our Global and European clients, by implementing and supporting Yardi's web-based ERP software products. You will assist them with system configuration, training, accounting, technical troubleshooting (ranging from simple to complex issues), in a role that involves a crossover between the client's business and IT.

This is a dynamic role with multiple learning opportunities. Plus, you will also have the chance to collaborate with colleagues from other Yardi offices.

This hybrid role requires working from the office at least once a week, so please take into account that you should be based in or near Cluj-Napoca.

What you'll bring along:

• Bachelor's degree
  in Economics, Business, Computer Science, or related fields;
• Knowledge of general principles of accounting;
• Fluency in English;
• Strong communication skills;
• Client management skills are considered a plus;
• Strong analytical and problem-solving skills;
• Ability to quickly learn new technologies and processes;
• Excellent organizational skills;
• Ability to work independently and as a member of a team;
• Experience with ERP systems is considered an advantage;
• SQL programming experience will be put to good use.

What you'll do:

• Client account management;
• Supporting and troubleshooting ERP's client instances;
• Installing and maintaining newly released builds, updates, and patches;
• Communicating with the client's support team/end users;
• Running SQL queries in client's database tables.

What you'll enjoy once you become part of the Yardi Romania team:

• A flexible hybrid work setup that blends the best of remote and office life.
• Up to $2,000 per year reimbursed for eligible learning and professional development expenses.
• 40 RON/working day meal tickets (taxable according to current legislation).
• Up to 26 vacation days to recharge your energy, based on tenure.
• Comprehensive private medical insurance (including dental care, physiotherapy & psychotherapy) for you and your dependents.
• Up to 20 days of EU remote work per year, subject to current policy.
• Annual salary review to keep it in line with your performance and industry changes.
• The possibility of a yearly bonus through our profit-sharing program.
• Life insurance for you & global travel insurance for you and your family.
• Currently granting a fixed monthly Work/Life Stipend for your well-being activities.
• Discounts at gyms, restaurants, and other service providers.
• All necessary equipment provided for both home and office setups.
• A modern, central workspace @ The Office in Cluj-Napoca, with an open-air terrace and game rooms to unwind.
• Fresh fruit, snacks, and specialty coffee available daily at the office.
• Engaging office events, themed parties, and team buildings.