Group Operations Change Manager

Full-time

Department: Operations - 017

Contract type (job boards): Permanent contract

At Coface, we make trade happen everyday.

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us.

Join our Happeners

Team Mission

Ensure that the change being implemented is embraced, adopted and utilized by the impacted population

Responsibilities

Responsible for leading the Change Management (CM) workstream in our strategic transformation projects and ensures that the project meets qualitative objectives to increase employee adoption and usage of required changes. The CM focuses on the people side of change (preparing, supporting and equipping people to adopt and use changes to business processes, systems and technology, job roles, organization structures etc)

This is a fixed-term project with a duration of two years

Change Management tasks

• Develops and implements change management strategies and plans that maximize employee adoption and usage of required changes. It includes plans and efforts to anticipate and minimize resistant behaviors from employees and stakeholders who are impacted by the changes
• Applies the Coface change management methodology to support adoption to changes required
• Closely works together with the project managers and project teams to integrate CM activities in the project plans
• Ensure quality of the change deliverables in the projects
• Collaborates and works with and through many others in the organization; Builds strong relationships with project sponsors, achieve buy-in with key stakeholders and influence others
• Communicates on our success stories and challenges to increase the visibility of our actions
• Drives and participate in the regional Change Management activities

Profile

Technical skills

• Strong coaching skills as they help their teams through their transitions
• Excellent -proven- capabilities of project management and change management
• In-depth knowledge of project change management processes and tools (CM Planning, communication plan, risk monitoring, etc.)
• Ability to anticipate risks, and manage them with key stakeholders
• Excellent level of English required

Behavioral skills

• Solution oriented behavior – Can Do attitude
• High grade of empathy
• Sense for urgency
• Convincing and influencing skills
• Strong collaboration skills with other teams and departments
• Good oral and written communication

Level of experience

• 2-5 years' experience of project- and change management in strategic transformation projects
• Proven strong experience in multinational/multicultural projects
• 2-4 years of work experience outside the home country

WE OFFER YOU:

• Competitive remuneration
• Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
• Possibility to gain expertise in business information services, trade credit insurance, and finance
• Flexibility to work in a hybrid mode, blending remote and on-site work