Order Management Specialist

The Order Management Specialist plays a critical role in ensuring customers across the Pressure Management Europe portfolio receive accurate, timely, and high-quality order execution. This role involves managing a dedicated portfolio of customers, acting as their single point of contact, and ensuring all orders are processed, monitored, and delivered in line with commitments. The perfect candidate will excel at coordination, have a strong customer service attitude, and thrive in a fast-paced, multi-stakeholder environment. If you are a detail-oriented communicator who enjoys building trust with customers and ensuring every order runs smoothly from booking to delivery, this opportunity is for you

In This Role, Your Responsibilities Will Be:

• Manage a dedicated portfolio of customers, acting as the Single Point of Contact for all order-related matters.

• Receive and review orders booked in Emerson systems (Oracle, SAP, CRM, OCM), ensuring all information is accurate and complete.

• Generate and send order acknowledgements to keep customers informed on their order status.

• Proactively communicate any changes to order status at every stage of execution.

• Handle issues reported by customers during or after order execution, working closely with internal teams to resolve them.

• Regularly review backlog lists, expedite deliveries with factories, and ensure delivery commitments are met.

• Maintain consistent communication with customers via phone, email, and other channels to provide timely updates.

• Coordinate with factories to ensure accurate and on-time deliveries.

• Ensure deliveries meet agreed terms and that all necessary documentation is sent promptly and accurately.

• Complete invoicing processes once deliveries are made, in accordance with internal guidelines.

• Collaborate with internal teams (Finance, Trade Compliance, Order Management) to resolve disputes, trade compliance holds, or any other issues impacting orders.

• Support training and onboarding of new team members, sharing knowledge of customer requirements, processes, and systems.

• Keep all records, CRM entries, and ERP updates accurate and current.

• Participate in meetings with customers, sales teams, and internal partners.

• Manage customer complaints and after-sales issues, coordinating resolutions and keeping customers updated.

• Apply relevant legislation related to international commercial transactions.

• Contribute to improving and documenting internal processes for order booking and management.

• Handle customer-requested order changes once validated internally.

• Perform any other role-related tasks as assigned by management or the direct supervisor.

Who You Are:

You are a highly organized professional who enjoys managing multiple priorities while maintaining strong relationships with customers and colleagues. You thrive on delivering exceptional service, solving problems, and keeping processes running efficiently. Your attention to detail and proactive communication style make you a trusted partner to both customers and internal teams.

For This Role, You Will Need:

• Minimum 3 years of experience in order administration, customer service, or a similar administrative role.

• Experience working with ERP systems (Oracle, SAP) is an advantage.

• Very good command of English (written and spoken).

• Customer focused attitude with a dedication to providing outstanding service.

• Excellent communication and interpersonal skills.

• Ability to work independently and collaboratively within a team.

• Strong prioritization and time management skills.

• Experience working with virtual and remote teams.

• Problem-solving abilities and the capacity to manage multiple tasks and variables simultaneously.

Preferred Qualifications That Set You Apart:

• Previous experience in an international business environment.

• Familiarity with CRM systems and order management tools.

• Knowledge of Trade Compliance policies and procedures.

• Experience coordinating with manufacturing facilities and multiple business units.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.