Agent Customer Service

6 days ago

Bucharest Metropolitan Area, Romania Make it Better HR Full time 15,000 - 25,000 per year

TUI Romania is looking for a proactive and reliable
Customer Service Agent
to join the team

In this role, you'll help travelers with inquiries, bookings, and any issues they may encounter — making sure every interaction leads to a smooth and enjoyable travel experience.


Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.
  • Assist customers with travel bookings, modifications, cancellations, and refund requests.
  • Provide accurate and up-to-date information about destinations, accommodations, transportation, and travel packages.
  • Handle complaints with empathy and efficiency, ensuring issues are resolved in a timely manner.
  • Collaborate closely with internal teams (sales, operations, etc.) to deliver seamless customer experiences.
  • Maintain clear and detailed records of all customer interactions using CRM systems.
  • Stay informed about travel regulations, company policies, and industry trends.
  • Recommend relevant services or upgrades when appropriate (no direct sales responsibilities).


You have…

  • Minimum 1.5 years of experience in a call center or customer service environment (any industry)
  • Previous experience in the travel or tourism field (big plus)
  • Excellent communication skills in Romanian and English
  • Strong problem-solving abilities and the ability to remain calm under pressure
  • Familiarity with booking systems, travel platforms, or CRM tools
  • Great multitasking and time-management skills


We Offer…

  • Meal vouchers
  • Premium medical subscription at Regina Maria
  • Hybrid work setup: 3 days at the office, 2 days remote
  • Full-time schedule only (8 hours/day)
  • Work in shifts between 9:00–20:00, Monday to Friday, and a short Saturday shift
  • Office located near Aurel Vlaicu metro station

Why You'll Love Working With Us?

You'll be part of a positive, collaborative team that values empathy, communication, and continuous learning. They believe in supporting their people as much as their customers — because great service starts with a great team.

Interested?
Apply here or send your CV to

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