Bid Support

Role Overview:

The Bid Support Assistant plays a crucial role in our sales team by supporting colleagues throughout the bidding process. This role focuses on addressing client requests and requirements related to business governance and assurance matters, which are pivotal for the successful delivery and management of IT goods and services.

Role and responsibilities:

•Supporting Sales Teams: Collaborate closely with sales colleagues to understand client needs and ensure all governance and assurance requirements are addressed in bid documentation.

•Collaborate with subject matter experts to maintain and update sets of model answers for assurance matters.

•Escalate specialist or non-standard requirements to subject matter experts for consideration and response

•Cyber and Information Security: Ensure all bids comply with relevant cyber and information security standards and practices, including data protection and privacy laws.

•Certifications and Compliance: Maintain up to date records of necessary certifications and consult with subject matter experts to ensure compliance with new and emerging industry standards and / or client requirements.

•Operational Controls: Assist in documenting and demonstrating operational controls such as risk management, business resiliency, and continuity plans.

•Process Documentation: Prepare and manage documentation related to supporting processes required for the effective delivery and management of IT services.

•Client Interaction: Act as a point of contact for clients concerning governance and assurance queries during the bidding process.

•Bid Coordination: Coordinate relevant aspects of the bid process, ensuring timely submission and adherence to client specifications and deadlines.

•Quality Assurance: Support reviews of bid content to ensure accuracy, completeness, and compliance with company and client standards.

Skills, knowledge and experience:

•Industry Knowledge: Understanding of IT governance, cyber security, and compliance frameworks is an advantage

•Attention to Detail: High level of accuracy in preparing and reviewing bid documentation.

•Communication Skills: Excellent written and verbal communication skills, with the ability to articulate complex concepts clearly and concisely.

•Organizational Skills: Ability to manage multiple bids and deadlines simultaneously while maintaining high standards of quality and compliance.

•Team Collaboration: Proven ability to work effectively in a team environment and support colleagues to achieve common goals.

•Client-Focused: Strong client-facing skills with experience in managing client queries and requirements.

•Problem-Solving: Ability to identify potential issues in the bidding process and develop solutions to address them.

•Technical Proficiency: Familiarity with bid management tools and software, as well as proficiency in MS Office Suite.